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We're committed to bringing passion and customer focus to the business.
We are seeking an experienced Senior Business Analyst to support and enhance our mortgage loan servicing platform and originations systems. This role serves as a key liaison between business stakeholders, operations teams, compliance, and technology teams to ensure efficient, compliant, and scalable servicing and loan acquisition processes.
The primary focus of this position will be supporting a loan originations workflow platform that captures mortgage loan applications and supporting documentation, manages review and approval workflows, and facilitates the acquisition and boarding of loans purchased from third-party financial institutions. The ideal candidate will possess strong analytical skills, deep mortgage servicing knowledge, and experience working with workflow-driven systems in highly regulated financial environments.
Key Responsibilities
Business Analysis & Requirements Management
Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, and validate business requirements.
Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.
Lead requirements workshops, stakeholder interviews, and solution review sessions.
Analyze current-state processes and identify opportunities for automation, efficiency improvements, and risk reduction.
Support Agile, Waterfall, or hybrid project delivery methodologies.
Create and maintain complex queries to support business needs and data mining reports.
Loan Originations & Workflow Support
Support and enhance the loan originations systems used to intake mortgage loan applications and associated documentation from third-party financial institutions.
Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.
Ensure loans are properly reviewed, approved, and boarded into the servicing platform in accordance with investor, regulatory, and internal requirements.
Collaborate with business teams to optimize originations workflows, approval hierarchies, and operational controls.
Assist with integration requirements between origination systems, servicing platforms, document repositories, and external vendor systems.
Mortgage Servicing System Support
Support ongoing enhancements and maintenance of the mortgage loan servicing platform.
Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation, default and loan transfers.
Analyze servicing data and workflows to identify system gaps, operational issues, and compliance risks.
Support testing activities related to servicing system upgrades, enhancements, and regulatory changes.
Documentation & Process Improvement
Create and maintain business requirements documents, process maps, workflow diagrams, test plans, and operational procedures.
Develop clear documentation for system configurations, integrations, and business rules.
Recommend process improvements that enhance operational efficiency, scalability, and customer experience.
Testing & Implementation Support
Coordinate and support user acceptance testing (UAT), regression testing, and production validation activities.
Work closely with QA and development teams to ensure solutions meet business expectations.
Assist with production issue analysis, troubleshooting, and root cause identification.
Support implementation planning, training, and post-production stabilization efforts.
Regulatory & Compliance Support
Ensure systems and workflows align with mortgage servicing regulations, investor guidelines, and internal audit requirements.
Support compliance initiatives related to CFPB, RESPA, TILA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and other servicing/investor standards.
Assist in audit preparation and remediation activities.
As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.