Senior Technical Business Analyst
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
The Senior Business Systems Analyst (SBSA) is responsible for bridging business needs in technology solutions. This role involves conducting in-depth analysis, feasibility assessments, and gap analyses to define requirements for system changes and integrations. The SBSA drives successful deployments by crafting use cases, business process models, and data models while ensuring alignment with organizational goals.
As a key liaison between business units and IT teams, the SBSA facilitates collaboration, conducts reviews using performance metrics, and supports projects involving integrations across enterprise ecosystems such as ERP systems and external platforms. This role also ensures robust controls and reporting mechanisms to maintain compliance and optimize business processes.
Key Responsibilities
- Collaborative Analysis & Solution Design: Partner with stakeholders to understand business objectives, identify gaps, and design scalable solutions that align with strategic goals.
- Requirements Gathering & Documentation: Develop clear, actionable requirements through stakeholder interviews, workshops, and analysis of existing processes.
- Agile Project Facilitation: Participate in sprint planning sessions, prioritize tasks in collaboration with cross-functional teams, and support iterative solution development.
- Data-Driven Insights: Analyze key metrics to identify improvement opportunities, present findings to stakeholders, and recommend actionable strategies.
- System Integration Leadership: Manage integration projects across internal and external systems, ensuring seamless data flow, proper controls, and compliance with audit standards.
- Testing & Quality Assurance: Collaborate with QA teams to define test plans, conduct user acceptance testing (UAT), and ensure deployment readiness.
- Continuous Improvement: Drive process optimization initiatives by leveraging lean/agile methodologies to enhance efficiency while reducing costs.
- Documentation & Communication: Create detailed technical specifications, process models, and training materials while ensuring clarity for diverse audiences.
Qualifications and Experience
- Bachelor’s degree in computer science, Business Administration, or related fields; advanced degrees preferred.
- Minimum of 5 years of experience in IT business analysis or technical/software development engagements.
- Demonstratable experience supporting Accounting & Finance teams, systems, and processes
- Expertise in SQL query writing, system product delivery (APIs/integrations), and documenting advanced business process models.
- Familiarity with tools like Jira, Visio, Lucid chart.
- Knowledge/support of financial applications and processes.
- Demonstrable experience with Agile methodologies
- Demonstrable experience with developing and supporting integrations between enterprise systems such as line of business applications and other systems such as ERP and data marts.
- Experience supporting, using, and integrating StoneEagle and/or PCMI platforms is a plus.
- Proven ability to manage complex initiatives within matrixed environments across industries such as automotive finance or insurance.
Skills
- Strategic Thinking: Ability to align technology solutions with long-term business goals.
- Analytical Expertise: Proficient in evaluating data trends to drive informed decision-making.
- Agile Mindset: Skilled in iterative development practices like user stories and backlog prioritization.
- Effective Communication: Strong verbal and written skills for translating technical concepts into actionable insights for diverse stakeholders.
- Leadership & Influence: Demonstrated ability to lead cross-functional teams and foster collaboration across departments.
- Problem-Solving & Innovation: Creative thinker who can mobilize ideas into impactful actions.