GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
About Science Centre Board IT and Innovation Department
The Science Centre Board (SCB) IT and Innovation Department drives digital transformation to enhance how people experience science. We design and deliver digital platforms that power visitor experiences and enable SCB stakeholders with the insights and tools needed to operate effectively. By combining technology, data and product thinking, we create engaging digital experiences and data-driven capabilities that strengthen science education, enhance visitor engagement and support better decision making across the organisation. Through these initiatives, we advance SCB’s mission to promote science literacy and inspire the next generation of innovators.
[What you will be working on]
As a Senior Designer in the Science Centre Board IT and Innovation Department, you will own the design of visitor-facing digital experiences and supporting digital solutions across Science Centre Singapore. You will shape cohesive digital experiences that support visitors throughout their journey, from discovery and pre-visit planning to onsite engagement and post-visit follow-up.
You will lead the design of intuitive and seamless user experiences across multiple digital products. Working closely with product managers and vendors, you will address complex design challenges while ensuring solutions remain practical to implement across different systems and platforms.
Key Responsibilities:
End-to-End Visitor Experience Design
Own the end-to-end design of digital experiences across the Science Centre visitor journey, from discovery and pre-visit planning through onsite engagement to post-visit follow-up.
Ensure design consistency and a seamless visitor experience across digital touchpoints delivered by multiple vendor systems.
Research, Discovery, and Continuous Design Improvement
Plan and conduct user research using appropriate methodologies to understand visitor needs, behaviours and pain points across the visitor journey.
Analyse and synthesise research findings and visitor analytics to guide design decisions and validate proposed solutions.
Design and produce wireframes, user flows and low- to high-fidelity prototypes using tools such as Figma, leveraging Gen AI tools where appropriate to accelerate ideation and prototyping, and iteratively refine designs based on feedback from users and stakeholders.
Plan and conduct structured usability testing of prototypes to gather actionable insights and improve design quality, usability and overall user experience.
Establish Design Standards and Ensure Compliance
Establish and evolve digital design standards, best practices and guidelines for Science Centre digital solutions.
Ensure designs meet accessibility standards as well as government compliance requirements across relevant digital touchpoints.
Review implemented designs to ensure alignment with design standards and intended experience prior to release.
Stakeholder and Delivery Collaboration
Present design recommendations to align stakeholders on visitor experience strategy and design concepts.
Collaborate with product managers and outsourced vendors throughout the delivery lifecycle to ensure design intent is maintained during implementation.
Assess technical feasibility of design solutions with vendors and delivery teams, identifying constraints and recommending practical design approaches.
Make informed design trade-off decisions that balance visitor needs, operational requirements, delivery timelines and technical feasibility.
[What we are looking for]
Essential Requirements:
Degree in User Experience Design, Computer Science, Information Technology, or a related field.
Minimum 8 years of experience in user experience design for digital platforms, with demonstrated growth in responsibility and impact.
Proven experience designing end-to-end user experiences, from research and concept development to prototyping and delivery.
Experience designing digital experiences for visitor attractions is preferred.
Strong proficiency in Figma and service design tools such as Miro, with experience using generative AI tools to support design ideation and prototyping.
Experience applying design systems or design guidelines to maintain consistent user experiences across digital products.
Professional Attributes:
Strong ownership mindset with accountability for design outcomes and user experience quality.
Strong stakeholder management and collaboration skills, with the ability to align stakeholders and manage competing priorities.
Good understanding of digital platform technologies, system integrations and technical constraints affecting user experience design.
Strong analytical and problem-solving skills, with experience applying user research and data insights to inform design decisions.
What We Offer:
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech