Senior Designer, Accounting and Corporate Regulatory Authority (ACRA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

About Accounting and Corporate Regulatory Authority (ACRA) , Information & Technology Division, Digital Planning & Innovation

At ACRA, we are always on the lookout for high performing individuals who share our aspiration of making Singapore the best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect.

The Digital Planning & Innovation Department serves as the strategic engine for ACRA’s digital transformation. As ACRA’s Product Development Office (PDO) and Innovation Hub, we do more than just build software; we reimagine how businesses interact with the government.

We work in close partnership with business units to design impactful products that solve complex regulatory challenges while delivering seamless customer experiences. By experimenting with emerging technologies, we drive efficiency, effectiveness, and user-centricity across the entire business ecosystem.

[What you will be working on] 

We are looking for a Senior Product Designer dedicated to challenging the status quo and modernizing Singapore’s business landscape. From reimagining the Bizfile to designing new internal access management system, you will have the opportunity to shape critical digital infrastructure.

Join us if you thrive in an open, agile environment and are eager to translate complex regulatory requirements into seamless user experiences. This is an opportunity to grow your career while making a tangible contribution to the public good.

Responsibilities:

• Design & Design System Leadership: Lead the strategic development, governance, and evolution of the ACRA Design Language System (DLS) in compliance with Government Digital Service Standards. Drive visual and functional consistency across all ACRA digital products, which includes high-volume platforms, and core national corporate registry systems.

• Research & Strategy: Lead the end-to-end user research and discovery process. Plan and execute comprehensive research initiatives (e.g., citizen/business interviews, usability testing, and co-creation workshops) to validate complex product hypotheses and map strategic user journeys for high-impact, national-level Government-to-Business (G2B) and Government-to-Citizen (G2C) services.

• Design & Prototyping: Oversee and execute the creation of complex user flows, wireframes, and high-fidelity prototypes using tools like Figma. Translate intricate statutory regulations, data-heavy filing processes, and complex business logic into intuitive interfaces, ensuring strict adherence to government accessibility standards (WCAG) for inclusive digital services.

• Product Lifecycle & Product Evolution: Partner closely with ACRA’s product team, business owners, software engineers and external vendors throughout the product lifecycle. Co-own the design and development phases, drive continual product enhancements based on user feedback/analytics, and lead post-launch design iterations to optimize the long-term usability and performance of live, mission-critical systems.

• Design Quality, Governance & Mentorship: Establish UX tracking metrics and lead design review sessions. Provide constructive feedback and mentorship to junior or mid-level product designers, ensuring high-quality design outputs and elevating the internal design capability within ACRA.

• Standards & Documentation: Champion the creation and maintenance of robust design standards, templates, guidelines, and component documentation. Publish and maintain design asset packages on developer and team portals to streamline cross-team circulation and significantly reduce engineering overhead.

[What we are looking for]

Strong Design Skills, Decision-Making and Problem-Solving

• Independently solve problems from initial brief to validated solution through research, testing, and iteration

• Create accessible, well-designed solutions that work within technical and operational constraints

• Make informed design decisions in complex situations and clearly explain your reasoning with evidence

• Define problems as well as solve them, using user-centred approaches to guide project and product direction

• Deliver high-quality designs for complex user journeys while balancing user needs, accessibility, and technical feasibility

• Elevate product team performance through design critique, mentoring, and sound judgment in uncertain situations

Strong Sense of Ownership and Proactiveness

• Take full responsibility for complex, ambiguous assignments from start to finish

• Independently manage assigned work and deliver results with minimal supervision

• Willing to make smart decisions, learn from outcomes, and adapt approach based on results

• Mentor junior team members by sharing knowledge, breaking down complex problems, and providing helpful feedback

• Spot issues early and address them proactively, knowing when to seek help from others

• Identify improvement opportunities and recommend actionable next steps

Planning Contribution, Alignment and Prioritisation

• Align your work with team goals and focus on high-impact tasks that deliver business value

• Adapt quickly to changing priorities and work independently to meet objectives

• Break down team goals into actionable plans and help shape platform and product strategy

• Identify opportunities, analyse data, and provide clear recommendations that support organisational goals

• Anticipate risks and challenges, taking steps to address them proactively

Contribute to Building Trust and Learning Culture

• Guide cross-functional collaboration and collaborate effectively with team members and stakeholders to deliver results

• Resolve disagreements constructively and facilitate alignment between different stakeholders

• Respectfully challenge existing processes to drive improvements and lead change initiatives within the team

• Share experiences and provide recommendations to enhance team performance and learning

Comfortable with People Management for Senior Designer:

• Support team coordination by communicating simple project goals and priorities to team members and how individual tasks connect to broader objectives

• Conduct check-ins with junior team members, focusing on immediate work progress and basic feedback delivery

• Help team members with day-to-day blockers and provide technical mentoring

What We Offer:  

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech