Services Coordinator - Waygate Technology
Do you enjoy leading a team that provides a high-quality service to customers?
Would you like the opportunity to work as a Service Coordinator?
Join our Waygate Technologies Team!
As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.
Lead a team to deliver a first-class service
As a Services Coordinator, you will play a critical role ensuring high-quality after-sales service delivery by coordinating service activities, managing customer communication, and executing end‑to‑end service order processes.
As a Service Coordinator for Japan, you will be responsible for the following:
- Act as the primary point of contact for customers and channel partners on service-related inquiries, including service order and spare parts processing, across both domestic and international stakeholders
- Clarify material availability and coordination of service visits for technicians at the fastest possible delivery date with the responsible departments
- Coordinate service activities with In-House Repair team
- Perform service operation-related transactions in ERP, ensuring all the data is properly entered and being processed aligning with the company policy: Creation of Quote, Service orders, Sales orders, Service Agreement, Billing, Revenue Recognition, Cost plans
- Work closely with the relevant counter parties, such as Sales, Commercial, Production, Factory, Quality assurance team, Finance team to ensure completion of order processing & customer satisfaction
- Support Service Managers with forecasting by providing accurate backlog and timeline updates, and providing operational support to Service Team (Service Mangers and Engineers)
Fuel your passion
To be successful in this role, you will have:
- Hands-on experience with SAP (nice to have), and experience with SFDC (nice to have)
- Understanding of after-sales services and support
- Proficiency in English and the local language
- Relevant professional experience in customer service or service coordination roles of minimum 5 years
- Comprehensive understanding of QTC (Quote to Cash) process
- Ability to work independently while collaborating effectively across functions
- High level of accuracy in data maintenance, and strong problem-solving skills
- Working experience in multi-national company, especially in complex organization
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
This role is a Full Time Regular, live in country
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits