Technical Account Management Hub Manager, Google Cloud Consulting

Google · Toronto, ON, Canada

As a part of the Google Cloud Consulting team, you will ensure that customers successfully adopt and integrate Google Cloud’s technology to transform their businesses.

As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the critical link between Google Cloud and customers.

You will lead and coach a team of technical advisors (TAMs) dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding team to focus on Platform Health, Architectural Stability, and Operational Efficiency. You will empower your TAMs to serve as trusted technical partners who align Google Cloud’s capabilities with their customers' critical business objectives, engaging effectively with stakeholders ranging from C-level executives to SREs and developers.

In this role, you will advocate technical precision and operational excellence across customers' Google Cloud footprints. You will build influential partnerships with Development, Product, Sales, and Leadership to accelerate the adoption of architecture standards and elevate platform stability. Additionally, you will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The Canada base salary range for this full-time position is CAD 194,000-199,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Minimum qualifications:

  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
  • 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams.
  • Experience leading technical conversations with customer stakeholders or managing escalations.

Preferred qualifications:

  • MBA or Master’s degree in a Management, Technical, or Engineering field.
  • Experience managing teams focused on cloud operations, SRE, or technical account management.
  • Experience collaborating with cross-functional teams (sales, support, product) to drive customer outcomes.
  • Understanding of cloud computing concepts (Networking, IAM, Compute, Storage) and operational frameworks (ITIL, DevOps, SRE).
  • Ability to attract and develop talent, with coaching team members to improve performance.
  • Excellent communication skills with the ability to manage multiple priorities in a changing environment.
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