Apps Specialist, gTech Ads Customer Experience (English)

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.

gTech Ads Customer Experience (CX) organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Solutions Consultant, you will have product knowledge, provide customer support and own customer solutioning. You will focus on managing troubleshooting tasks, use your problem-solving skills to detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a product specialist, consulting, or client-facing role.
• Ability to work non standard working hours in line with customer requirements.
• Ability to communicate in English fluently, to support the customers and stakeholders in the region.

Preferred qualifications:

• Experience using Google Ads or other online advertising solutions and the media landscape.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience in managing and influencing stakeholders along with excellent communication skills.
• Experience in technical troubleshooting or customer support, and ability to own experience and solutions.
• Ability to develop comprehensive perspectives on customer-focused solutions along with excellent problem-solving skills.
• Excellent communication skills and stakeholder management skills, along with ability to work in a collaborative environment.