Job Summary

The Business Systems Analyst Lead role will support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment. This role will also be responsible for requirements gathering, discovery, performing gap and data analysis and functioning as a key point of contact for our business stakeholders. The role will also be expected to handle complex issues across divisions.

Job Description

MAJOR RESPONSIBILITIES

• Business System Analysis and Administration:
• Conduct requirements gathering and discovery workshops with business stakeholders.
• Work with business partners and product owner in assisting with the creation of system requirements for the product backlog.
• Perform gap and data analysis in support of identifying improvement opportunities.
• Support technical team members by providing functional clarification and setting expectations with team and client.
• Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps.
• Execute test cases and ensure overall quality of solution is a plus.
• Assist the business partners with UAT testing.
• Facilitate system requirements meetings with the product teams.
• Able to perform proxy product owner duties.
• Conduct peer reviews and provide guidance to other team members as needed.
• Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiencies.
• Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.
• Ensure movement / success of all tasks owned by the team.
• Able to lead team of business analysts.

• Monitoring and Support:
• Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

• People Management:
• While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.
• This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills.

• Release Management:
• Understand and adhere to IS change management policies.
• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.
• Demonstrate good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes.

MINIMUM JOB REQUIREMENTS

Education

A bachelor's degree in computer science or related field.

Certification / Licensure

None required.

Work Experience

7+ years of experience in business analysis and configuration on relevant platforms.

Knowledge / Skills / Abilities

3+ year in an operations role providing production support for large enterprise grade applications.

Strong analytical skills to understand business goals and design appropriate solutions.

Ability to independently design, build and troubleshoot highly complex features.

Understanding of software development lifecycle, as well as agile software development methodologies.

General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.

Excellent verbal and written communication.

Strong interpersonal and relationship management skills.

Ability to work independently as a self-starter, and within a team environment.

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.