At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
At Motorola Solutions, we help people be their best in the moments that matter. As a hybrid System Technologist, you will provide advanced technical support for our premier Public Safety software solutions within a fast-paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high-stakes scenarios to restore operational performance. We operate under a customer-first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond. This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world.
Key Responsibilities:
Advanced Technical Support & Escalation
Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers
Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes
Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities
Knowledge Transfer & Team Empowerment
Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles
Research emerging system behaviors and software deployment methodologies to document actionable resolution guides
Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge
Customer Interface & Ticket Lifecycle Management
Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths
Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure
Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust
Target Base Salary Range: $60,000- $70,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.