ServiceNow Sr Tech Lead

Date Posted:

2026-06-09



Country:

United States of America

Location:

US-AZ-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The company will offer immigration sponsorship for this position, if needed.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What You Will Do *

The Service Management Platform organization is seeking a highly skilled and driven ServiceNow Senior Technical Lead to support and lead the delivery of ServiceNow solutions while collaborating with Product Managers, Business Analysts, Architects and stakeholders to drive business value. This Senior Technical Lead role will be an agile advocate for relentless improvement of the ServiceNow platform while promoting development best practices and standards across multiple agile squads. This highly experienced individual will work across 6 or more agile squads to design, develop and support applications and workflows (ITSM, ITOM/ITAM, HRSD, Accounts Payable, portal and integrations) and lead efforts to trouble shoot complex issues and improve the overall performance and stability of the platform. This experienced individual will be expected to provide mentoring and guidance to other developers on the Service Management Platform team.

Responsibilities:

Provide technical oversight and support across all areas of the RTX ServiceNow platform.
Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.
Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead.
Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).
Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.
Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform.
Stay current on ServiceNow platform updates, new features and industry trends. Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Qualifications You Must Have *

Minimum 10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment.
Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal.
Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders.
Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices.
Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular.
Experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics.
Extensive experience with REST/SOAP integrations and scripted REST APIs.
Strong analytical, interpersonal, verbal and written communication skills.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Qualifications We Prefer

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist - ITSM or HRSD
ITIL Foundation certification
Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodology.

Learn More & Apply Now

Work Location: Remote

Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires expert or mastery level knowledge of work area, typically obtained through advanced education combined with experience.

May have deep knowledge of project management. Advanced knowledge of related disciplines within work area and ability to identify links and potential impact on projects, programs or systems.

Typically requires: A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience 

Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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