Salary:
£25,936.00 - £29,000.00 Per year
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're looking for a Coordinator - Customer Accounts to join our dedicated income team in our Hurn hub (Christchurch) helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is hybrid working role, where you'll work from home and in the office 2 days per week.
The Role:
As a Coordinator – Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Christchurch, Hurn office, you'll work from home and in the office 2 days per week.
What You'll Be Doing:
Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
Maintaining accurate records and ensuring financial data meets quality and compliance standards.
Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
Strong communication and problem-solving skills, with a customer-first mindset.
Experience within housing, income, or customer account management.
Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
Excellent administration and data management skills with strong attention to detail.
Confident using IT systems and software to manage and analyse financial data
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.