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Senior System Engineer - Platforms , is a senior, hands‑on technical specialist responsible for the end‑to‑end operational management, security, and resilience of the organisation’s core Microsoft infrastructure, identity, and data protection platforms.
The role provides primary operational ownership of Microsoft Windows Server, Active Directory (on‑premises and cloud), Exchange on-prem and online, Office 365, monitoring and endpoint management platforms, virtualisation, and enterprise backup and recovery technologies, ensuring availability, security, recoverability, and compliance across production and non‑production environments.
This role is accountable for identity integrity and data protection outcomes, including directory availability, secure access, backup integrity, recovery readiness, retention compliance, and disaster‑recovery support.
WHAT YOU WILL DO:
•Own and operate Microsoft Windows Server environments, including installation, configuration, patching, upgrades, monitoring, and fault resolution.
•Provide primary operational ownership of Active Directory (on‑premises), including domain services, replication, Group Policy, DNS integration, DHCP configuration and management ,authentication services, and directory health.
•Administer and support cloud identity services (Microsoft Entra ID / Azure AD), including tenant configuration, identity synchronisation, authentication integration, and hybrid identity operations.
•Support and maintain identity lifecycle services, including directory integrations and service account management, in alignment with security and access standards.
•Administer and support the Microsoft Office 365 environment, ensuring service availability, configuration integrity, and alignment to organisational standards.
•Own and manage Microsoft SCOM, including infrastructure monitoring, alerting, health modelling, and performance visibility.
•Own and manage Microsoft SCCM and Intune, including endpoint and server patching, software deployment, configuration compliance, and reporting.
•Administer and support VMware virtualisation platforms, including capacity management, performance optimisation, lifecycle activities, and incident resolution.
•Administer and support Exchange on-prem and online, including capacity management, performance optimisation, lifecycle activities, and incident resolution.
•Provide primary ownership of enterprise backup and data protection platforms, including backup configuration, scheduling, retention, encryption, immutability, and off‑site replication.
•Execute and validate backup, restore, and recovery operations, ensuring systems meet defined RPO and RTO requirements.
•Support disaster recovery preparedness and testing, including restore validation and recovery runbooks.
•Lead complex infrastructure, identity, and data‑protection incidents, performing root cause analysis and implementing permanent remediation.
•Maintain accurate technical documentation, standards, and operational runbooks to ensure audit‑ready and supportable environments.
•Manage and maintain file and print services
WHAT YOU WILL BRING TO THE TABLE:
Key attributes and competencies
·Strong hands-on technical depth across Microsoft infrastructure, identity, virtualisation, and data protection platforms.
·Proven ability to operate in large, complex, enterprise production environments supporting business critical services.
·Strong understanding of identity, authentication, directory services, and access dependency across enterprise systems.
·Strong understanding of data protection, recoverability, retention, and resilience principles.
·Ability to work effectively under pressure, including out of hours and major incident scenarios.
Experience and Qualifications
·5–10 years’ experience supporting enterprise Microsoft infrastructure environments.
·Proven hands on experience with: Microsoft Windows Server ,Active Directory (on premises), Microsoft Entra ID / Azure AD, Microsoft Office 365,Microsoft SCOM, Microsoft SCCM, VMware virtualisation platforms, Enterprise backup and recovery technologies
Qualifications & Certifications
·Relevant IT qualification (Diploma or Degree preferred).
·Microsoft certifications in Windows Server, Active Directory, Entra ID, Azure or M365 – Preferred
·SCCM, Intune and SCOM training or certification – Advantageous
·VMware Certified Professional Data Center Virtualization – Advantageous
·Backup and data protection platform training or certification – Strongly advantageous
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.