Senior Manager, Operations & Strategy - Joint Business Partnerships - Walmart Connect
Position Summary...
At Walmart Connect, we enable the connection between brands and shoppers at unprecedented scale. As stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us each week. This is a unique opportunity to join a high-visibility team with a big impact on our digital advertising business.Your role as Senior Manager, Strategy and Operations – Joint Business Partnerships is to own the end-to-end management of Walmart Connect’s Joint Business Partnership (JBP) program. You will be the operational and strategic backbone of this high-priority program—responsible for designing and maintaining the frameworks, training, processes, and tools that enable the Sales team to execute JBPs with excellence and at scale.
This role requires a seasoned operator with deep expertise in retail media ad sales or marketplace seller strategy and operations. You will serve as the primary point of contact for the Sales team on all things JBP—fielding questions, resolving escalations, driving cross-functional alignment, and partnering with Product when program needs require platform or tooling solutions. The ideal candidate is equally comfortable in the weeds of process design and in the room with senior stakeholders, and brings a track record of building programs that scale.
What you'll do...
- Owning end-to-end management of the Walmart Connect Joint Business Partnership program, including program strategy, operational execution, governance, and continuous improvement
- Serving as the primary point of contact for the Sales team on all JBP-related questions, processes, escalations, and guidance—ensuring sellers have the clarity and support they need to execute partnerships effectively
- Developing, maintaining, and evolving all JBP standard operating procedures (SOPs), policies, processes, and program documentation, ensuring they are current, clearly communicated, and consistently applied across the organization
- Owning the JBP training program from end to end—designing curriculum, building materials, delivering sessions, and continuously refreshing content to reflect program updates and evolving best practices
- Partnering with Product teams to scope, prioritize, and advocate for platform and tooling enhancements that support JBP program needs, translating Sales feedback into clear product asks with well-defined requirements
- Identifying and surfacing operational gaps, process inefficiencies, and program improvement opportunities, and leading cross-functional efforts to address them
- Building and maintaining cross-functional relationships across Sales, Product, Finance, Legal, Measurement and Marketing to ensure JBP program execution is well-coordinated and aligned to business objectives
- Managing program escalations from the Sales team, triaging issues and driving timely resolution through the appropriate internal channels
- Developing and maintaining reporting and analytics related to JBP program performance, providing leadership with regular visibility into program health, adoption, and outcomes
- Coordinating, completing, and overseeing job-related activities by developing and maintaining relationships with key stakeholders across the Walmart ecosystem
- Supporting plans and initiatives to meet business needs while building accountability for and measuring progress in achieving results
- Analyzing key performance indicators and trend data to evaluate program effectiveness and inform future strategy and investment decisions
Come join the team if you:
- Are excited about the future of retail media and the strategic partnerships that power long-term advertiser investment at Walmart Connect
- Are a critical thinker with the ability to design scalable programs and distill complex partnership structures into clear, actionable operational frameworks
- Have a high operational IQ with an equally high EQ—you understand that JBPs are relationship-driven and require trust, consistency, and clear communication to succeed
- Understand how to influence and inspire action cross-functionally, including across Sales, Product, Finance, and Legal, without direct authority
- Possess professional maturity, sound judgment, and a strong executive presence in senior stakeholder settings
- Are a curious learner who stays close to trends in retail media, marketplace strategy, and partnership program design
- Are aligned to Walmart values: service to customer; respect for individual; strive for excellence; act with integrity
- Are tenacious and willing to take on complex, ambiguous program challenges that require sustained cross-functional coordination and creative problem-solving
- Possess A+ people skills and the ability to build strong, trust-based working relationships with Sales teams, Product partners, and senior leadership alike
What you'll bring...
- Comfort with uncertainty and ambiguity; ability to build structure and clarity in a program environment that is continuously evolving
- Skillful end-to-end program management, including the ability to simultaneously own strategy, operations, training, and stakeholder communications for a complex, high-visibility program
- Strong oral, written, and visual communication skills, with the ability to craft SOPs, training materials, and executive-level program updates that are clear and compelling
- Demonstrated ability to translate Sales team feedback and operational needs into structured product requirements and cross-functional action plans
- Deep knowledge of retail media ad sales, joint business partnership structures, or marketplace seller strategy and operations
- Analytical and data-driven approach to measuring program performance, identifying trends, and making recommendations that inform program strategy
- Experience designing and scaling training programs, including curriculum development, facilitation, and ongoing content maintenance
- Cross-functional stakeholder management in a large, matrixed organization, including experience working with Product teams on tooling and platform enhancements
- Business intuition with a strong understanding of how JBP program health connects to advertiser retention, revenue growth, and long-term partnership value
Preferred Experience:
- 5–7 years of experience in retail media ad sales, marketplace seller strategy and operations, partnership program management, or a closely related field
- Must be based in Hoboken, NJ or Bentonville, AR; this is a full-time, in-office position
- Direct experience owning or operating a Joint Business Partnership, co-op, or strategic partnership program within a retail media or digital advertising organization
- Retail media ad sales, including experience working directly with or in support of a Sales team managing large advertiser relationships
- Marketplace seller strategy and operations, including familiarity with how marketplace sellers plan and invest in advertising and partnership programs
- SOP development, training curriculum design, and large-scale internal enablement program management
- Product partnership or product operations experience, including translating business needs into product requirements and managing cross-functional product workstreams
- Retail, eCommerce, Consumer Packaged Goods, or digital advertising industry environments
- Large multi-national or matrixed corporate organizations with complex program governance and stakeholder environments
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projectsMasters: Business AdministrationProject Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification