Lead Partner Success Implementation Engineer

So, what’s the role all about?

The Lead Partner Success Implementation Engineer is a lead-level technical expert who plays a
strategic role in driving partner success across implementation, readiness, and ongoing product
adoption. This role owns advanced technical expertise, leads cross-partner escalated
troubleshooting, sets technical standards through enhancement advocacy, and ensures partners
are fully enabled to deploy, configure, and optimize the platform at scale.
As a Lead resource, this role drives partner enablement programs, mentors Implementation
Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes
to operating rhythms, best-practice governance, and technical leadership across the partner
ecosystem.

How will you make an impact

Technical Advocacy & Product Support

• Deliver lead-level technical guidance, troubleshooting, and platform knowledge to partner
customers following readiness.
• Champion product enhancements, prioritizing complex partner needs and collaborating
with internal engineering and product teams.
• Lead critical and escalated support engagements to ensure timely resolution, drive root-
cause analysis, and deliver optimal platform performance.
Implementation Leadership
• Oversee a portfolio of complex technical implementation projects for partner customers,
including advanced configuration, integrations, deployment architecture, and onboarding
strategies.
• Ensure partners understand scalable deployment models, technical best practices, and long-
term operational success strategies, and enforce implementation standards.
• Guide handoff from implementation to steady-state support by defining readiness criteria
and ensuring smooth transition for partners and internal teams.

Cross-Functional Collaboration

• Serve as a lead liaison to TAM and Partner Success organizations, ensuring deep technical
alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity, identify technical
gaps, and build scalable adoption plans.
• Communicate product updates, platform changes, and technical insights across partner-
facing teams, influencing roadmap alignment and broader operational excellence.

Knowledge Sharing & Best Practices

• Create and share standardized best practices, technical playbooks, and lessons learned
across partner accounts.
• Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the
technical capabilities of the Partner Success organization.
• Contribute to enablement strategy, documentation, and training material to enhance
partner readiness and technical proficiency.
• Lead executive business reviews and represent partner technical needs in strategic planning
forums.

Have you got what it takes?

• 7+ years of experience in implementation engineering, solutions engineering, technical
support, or a related technical customer facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations,
APIs, configuration, and deployment environments, including driving systemic fixes.
• Exceptional communication skills with the ability to translate highly technical concepts for
diverse audiences, including executive stakeholders.
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively
across cross-functional teams, often without direct authority.
• Ability to travel up to 20% regional travel; some international travel may be necessary to
meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience partnering with channel or reseller organizations
• Experience in a global technology or SaaS organization. Professional services, or Solution
Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.