ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.
Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
ABOUT THE OPPORTUNITY
At Artera we strive to create amazing experiences for healthcare patients and the providers who serve them. We are seeking a Head of Segment (Director) who will have singular accountability for meeting the unique needs of each of the clinic or health system customers in their scope of ownership. Working with a team of AI-first builders, the Head of Segment learns about the needs of their customers, and helps organize and guide their team in building to those needs. The role requires customer focus, and ability to invent groundbreaking solutions that leverage the power of Large Language Models (LLMs), and the operational discipline to continuously improve and re-invent on behalf of our customers.
You'll apply deep people-management expertise to guide planning, execution, and growth across the squad, and take a generous approach to mentorship — formally developing teammates, identifying stretch opportunities, and helping other leaders succeed.
At this level, you'll also own operational plans with short- to mid-term impact on results, play a meaningful role with your peers in cross-squad decisions, and maintain a hands-on building practice while owning the full customer lifecycle.
Key Responsibilities
Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
Run thoughtful performance management, including early, candid conversations when performance is off-track.
Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.
Basic Qualification
Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands-on work (hard requirement).
Typically 8 - 12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience.
Proven track record of running a team that delivered measurable customer and business outcomes.
Strong hiring record, including demonstrated ability to attract and retain senior individual contributors.
Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
Clear, persuasive written and verbal communication at executive and customer level.
Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions.
Preferred Qualifications
Prior squad, pod, or team-of-teams leadership in a healthcare, agentic platform, or high-growth SaaS environment.
Deep domain expertise in an Artera customer segment or platform area.
Experience leading a squad through a significant migration (platform, EHR, ownership model).
Experience with a US + Hungary or similar distributed team model.
Prior experience partnering with security, compliance, or privacy functions in a regulated environment.