Manager, Office Experience & Facilities
Purpose of the Job
This is a full‑time, 5-day on‑site role reporting to the Senior Director, Office Experience & Facilities. The Manager, Office Experience & Facilities is accountable for delivering a high‑quality, consistent workplace experience across the Bank’s Toronto headquarters and five regional offices. The role oversees office experience, facilities operations, space planning, health and safety, vendor management, and landlord relations to ensure each location operates safely, efficiently, and in alignment with the Bank’s service‑driven culture.
The position combines hospitality‑focused workplace leadership with hands‑on facilities management, regulatory compliance, and workplace strategy in a multi‑site environment. The ideal candidate brings strong AutoCAD capability, experience managing tenant‑landlord relationships, and working knowledge of LEED/WELL, accessible design, and occupational health and safety programs.
The Work!
Office Experience & Workplace Culture
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Deliver a consistent, high‑quality office experience across corporate and regional office locations.
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Oversee hospitality services, meeting room support, and workplace amenities to enable and enhance employee engagement and culture.
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Develop and implement initiatives that enhance workplace culture, employee well‑being, and hybrid‑work effectiveness.
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Lead communications related to office updates, service disruptions, and workplace initiatives across all sites.
Facilities Operations & Maintenance
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Oversee day‑to‑day facilities operations, including maintenance programs and regulatory compliance activities.
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Implement preventive and predictive maintenance plans to ensure reliability and safety.
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Manage facilities service providers, contracts, service‑level agreements, and performance outcomes.
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Develop and manage facilities operating and capital budgets, including forecasting and cost optimization across multiple locations.
Space Planning & Workplace Strategy
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Use AutoCAD to maintain accurate floor plans, seating charts, and space allocation drawings.
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Lead space planning activities, including test fits, occupancy planning, and hybrid‑workplace configurations.
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Maintain up‑to‑date as‑built documentation and asset inventories for all office locations.
Tenant & Landlord Relations
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Serve as the primary point of contact with landlords and property management teams for all offices.
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Manage lease obligations, tenant improvements, and compliance with building requirements.
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Support leasing activities from both tenant and landlord perspectives, including due diligence and space assessments.
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Proactively address building‑related issues to maintain strong relationships and minimize operational disruptions.
Health, Safety & Security
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Ensure compliance with occupational health and safety regulations, internal policies, and industry requirements.
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Conduct regular safety inspections, risk assessments, and emergency preparedness drills across all sites.
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Oversee building security operations, access control systems, and incident response procedures.
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Partner with corporate security on physical security standards, fraud prevention considerations, and branch‑level risk mitigation.
Sustainability & Accessible Design
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Support LEED‑ and WELL‑aligned initiatives and sustainability programs across office locations.
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Ensure workplace design and operations comply with accessible design standards, including AODA requirements.
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Implement environmentally responsible practices within office experience and facilities operations.
People Leadership
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Lead and manage a team of approximately 3–6 employees and contractors, providing direction, coaching, and performance management.
Let's Talk About You!
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Post‑secondary education in Engineering, Architecture, Interior Design, Facilities Management, or a related discipline.
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5–8 years of experience in facilities management, office experience, workplace operations, or property management, preferably within a multi‑site corporate or financial services environment.
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3-4 years of strong experience in AutoCAD for space planning and technical drawing maintenance.
- 3-4 years of working knowledge of LEED, WELL, and sustainable building practices.
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Solid understanding of tenant–landlord relationships and commercial leasing from both perspectives.
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Experience with occupational health and safety compliance and accessible design requirements.
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Strong budgeting, vendor management, and project management capabilities.
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Excellent communication, stakeholder‑management, and customer service skills.
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Ability to manage multiple priorities across geographically dispersed office locations.
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Hands‑on experience with facilities and workplace technology platforms, including ticketing systems, space management tools, AutoCAD, CMMS solutions, and an understanding of building automation systems which are landlord managed.
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Experience implementing or supporting integrated ticketing and space management solutions to improve service delivery, reporting accuracy, and operational efficiency.
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LEED Green Associate or WELL AP certification.
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Professional facilities or workplace credentials (e.g., IFMA, BOMA, IWFM).
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Experience supporting regulated industries such as banking, insurance, or financial services.
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Familiarity with visitor management systems, hybrid‑workplace tools, and multi‑site office operations.