Junior On-site Specialist

RainFocus · Lehi, Utah

RainFocus, one of the most innovative software companies, is in search of an exceptional Junior On-Site Specialist.
 
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
 
About the Role
As a team member of the RainFocus Client Success organization, the Junior On-site Specialist will focus on delivering high-quality badges for our clients. This role focuses on receiving badge requirements from clients, adjusting colors to match expectations, and to deliver the badges to clients for approval. As a member of the Event Delivery team, the Junior On-Site Specialist will have to effectively communicate with clients and internal teams in order to gather the necessary details. This role is also expected to manage multiple projects simultaneously -- this could be up to 20 clients simultaneously. 
 
Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus with the RainFocus onsite badging solution. The candidate must be proficient in Adobe Illustrator and be able to provide insight into methods to improve existing processes. The candidate must also be able to speak confidently on calls and/or video conferencing with clients.
 
The Junior On-Site Specialist is a full-time role. The role is required to be in office Monday - Friday. 

Essential Responsibilities:

  • Communication
  • Help gather details and artwork from a client
  • Answer client questions in regards to the artwork and the RainFocus printing solution
  • Coordinate with internal RainFocus teams in badge design
  • Deliver finished samples to client and received feedbackAdjusting Illustrator files
  • Make appropriate adjustments to Adobe Illustrator files in order to match specific PMS colors from the client
  • Creating and adjusting art boards in Adobe Illustrator Process Development
  • Inform Event Delivery team of new and better ways to create badges
  • Create documentation and training materials in order for clients and internal teams to understand the badge process
  • Technical
  • Using RainFocus printers for testing, matching colors, and printing samples
  • Troubleshooting printers when a bug appears
  • Learn the RainFocus tool in order to create and test badges

    • Required Skills/Experience:

  • 1+ years experience with Adobe Illustrator
  • 1+ years of web development experience
  • Strong, working knowledge of HTML, CSS/SASS, and Javascript
  • Very strong written and verbal communication skills with an understanding of
  • Agile methodologies
  • Ability to communicate in a professional atmosphere
  • Collaboration on creation of processes to acquire requirements for live event execution
  • Create and maintain training materials
  • Assist in training new hires and contractors
  • Represent product needs for the Event Delivery team in appropriate product development meetings
  • Client and partner consultation to drive badge solution best practices
  • Applicant is required to be within reasonable commuting distance from the Lehi, Utah Office 

    • Personal Characteristics:

    The best candidates for this position will have a strong chemistry and culture fit within RainFocus.Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment.
  • Additional personal qualities include:
  • Ability to creatively solve complex problems
  • Friendly and outgoing, but assertive when necessary
  • Willing to go the extra mile in support of reasonable client requests
  • Team-player with a service-oriented mindset
  • Self-motivated, thrives in fast-paced environments
  • Proactive, relentless learner
  • Excited by and eager to take on new challenges and opportunities
  • Strong communicator with ability to be self-guided

    • Success Measures:

  • Fully onboarded and productive within 60 days
  • Client satisfaction
  • Adherence to deliverable dates
    • Apply →