Coordinator, Transcription Marketplace

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

 

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role:

 

The transcription marketplace runs on relationships and consistency, and this role is the person responsible for

both. As the Transcription Marketplace team scales, we need someone who fully owns the operational layer: the Independent Contractor experience from first contact through onboarding, the quality feedback loop, and the day-to-day communication that keeps our transcriber network functioning.

 

Reporting & Structure

Reports to the Manager, Strategy & Operations. Works closely with the broader Transcription Marketplace operations team.

 

● Serve as the primary point of contact for transcribers via Email and Slack, managing questions, issues, and routine communications

● Own onboarding for new transcription Independent Contractor's: coordinating paperwork, training access, and first-week check-ins

● Conduct QA reviews on transcription deliverables, flagging issues and routing feedback to appropriate owners

● Maintain communication logs and ensure follow-through on open items

● Support the Transcription Marketplace Strategy Team with operational tasks to clear bandwidth for strategic priorities

● Contribute to process documentation as workflows are refined

● 1-2 years experience in a fast-growing startup or consulting firm

● Strong written communicator. You write clearly and professionally with little editing needed.

● Detail-oriented and consistent. QA work requires you to catch what others miss.

● Organized self-starter who can manage a queue of tasks without constant direction

● Experience in coordinator, operations, or administrative roles

● Familiarity with transcription, legal services, or independent contractor management is a plus