Payments Performance Optimization Manager

PPRO · Chicago

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
 
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
 
The Purpose:

Reporting to the VP of Payment Performance Optimization, the Performance Optimization Manager will focus on maximizing payment outcomes for PPRO’s enterprise clients. Serving as the dedicated subject matter expert and primary spokesperson for large-scale accounts, you will drive authorization rates and performance excellence by applying a deep understanding of payment processing lifecycles, global card schemes regulations, and technical concepts like tokenization, 3DS authentication, and smart routing.

Your impact in this role:

 

  • Performance Analytics: Analyze and review performance data (declines, conversion rates) for our clients to accurately communicate the performance status to clients.

  • Client collaboration and presentations: Work closely with clients to establish a feedback circle of data and information. Build out detailed performance data and findings to present at QBRs and ongoing calls with clients.

  • Cross-Functional collaboration: Collaborate with Account Managements including Technical Account Managers, Product, Risk management, Partnerships, and other teams.

  • Optimization Playbooks: Work on building and deploying sophisticated optimization narratives and playbooks

    • What would make you a great fit:

  • Experience: 4–7 years in high-growth fintech, strategy consulting, or similar, with experience in Payment Performance Optimization of enterprise clients.

  • Domain Expertise: Deep knowledge of the payment lifecycle and card scheme regulations.

  • Analytics Proficiency: Strong skills in data analysis and reporting.

  • Mindset: "Builder & Doer" mentality with high systems-level thinking, willing to get "hands dirty".

  • Ambiguity Management: Able to thrive in a fast-paced, rapidly changing environment.

  • Languages: Advanced/Fluent English. Spanish and/or Portuguese is a plus.

    • Apply →