Supervisor, Desktop Engineering (R4768)

Shield AI · United States / San Diego, California / Dallas, Texas / Washington, DC

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube

Job Description:

The Desktop Engineering Supervisor oversees the engineering, automation, and lifecycle management of all corporate endpoints, ensuring a secure, reliable, and scalable end-user computing environment. This role blends hands-on technical expertise with leadership responsibilities, guiding a team of Desktop Engineers and Support Analysts while driving modernization initiatives across device management, imaging, patching, software deployment, and endpoint security.
The ideal candidate is a forward-thinking technical leader with strong communication skills, deep experience in modern endpoint management platforms, and a passion for automation, standardization, and continuous improvement.

Required qualifications:

  • 5+ years of experience in Desktop Engineering, Endpoint Management, or EUC roles.
  • 2+ years in a technical lead or mentorship capacity.
  • Deep experience with modern endpoint management platforms (Intune, Jamf, SCCM/MECM).
  • Preferred qualifications:

  • Experience with Conditional Access, identity-driven security, and Zero Trust concepts.
  • Familiarity with endpoint analytics, telemetry, or monitoring tools.
  • Experience with virtual desktop platforms (Azure Virtual Desktop, Citrix, VMware Horizon). 
  • Relevant certifications (Microsoft, Jamf, ITIL, CompTIA).
  • Apply →