patient specialist

Position Summary A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands-on, patient-facing role focused on execution, access, and continuity of care. The position is non-managerial and works within clearly defined processes.

Essential Duties and Responsibilities Refractive Surgery Counseling & Scheduling- Counsel patients following pre-operative evaluations regarding recommended refractive procedures Schedule LASIK/PRK surgeries and coordinate surgical logistics Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics)- Explain procedure pricing, payment options, and financing programs Conduct timely follow-up with patients who have not yet scheduled Document counseling outcomes consistently in shared systems Front Desk & Patient Services Answer phones promptly and professionally- Schedule consultations, post-operative visits, and follow-up appointments Greet and check in patients and manage patient flow Collect and verify patient information and documentation Clinical Support (Cross-Training) Cross-train as a technician to assist during high-volume clinic days Perform basic technician tasks once trained, as appropriate Support the clinical team to ensure efficient patient throughput Team Coverage & Collaboration Provide coverage for surgery counseling, scheduling, and front desk functions Work collaboratively with clinical and administrative staff Follow established workflows and escalation pathways

Knowledge, Skills and Abilities Comfortable discussing elective procedures and financial considerations Strong communication, organizational, and multitasking skills Professional, adaptable, and reliable

Education & Experience Prior experience in a medical office required Ophthalmology or refractive surgery experience preferred-

 

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