Bilingual Allocations Coordinator (Temporary)

Department: Merchandise Planning & Allocations 

Reports to: Allocations Lead

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

As a bilingual Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Wholesale Accounts and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and demand planning teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.  

This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Please note this is a temporary role.

Meet Your Future Team:

The Merchandise Planning & Allocation team is a cross functional group whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product, at the right quantity, in the right place, at the right time.

• Acquiring a broad knowledge of order book management processes across all customer groups
• Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required
• Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements
• Acting as the hub for communication between the wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned
• Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors
• Supporting various departmental initiatives, including providing mentorship to new allocations team members
• Identifying issues and gaps in process and supporting the team to help find resolutions
• Constantly seeking opportunities to improve processes or better support sales and sell-through
• You may be required to travel occasionally for territory visits
• Acquiring a working knowledge of Arc’teryx products and technologies
• Supporting the team with additional tasks as required to help achieve company objectives
• Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain

• Assisting in driving sales initiatives and programs
• Identifying and highlighting any inventory risks as soon as discovered and investigating options to solve the problem
• Helping to identify regional shortages and overages for the Open-To-Buy process

 

• You have 3+ year in a Customer Service, Retail Management, or Allocations role
• You are able to read, write, fluently speak and understand both English and French
• You have highly effective verbal and written communication skills
• You are proactive and comfortable communicating with customers via phone and email
• You have strong organizational, interpersonal, and problem-solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office, particularly Microsoft Excel
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You seek the best (sometimes not the easiest) solutions with unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it