Operations Recovery Supplier Manager

Best Egg · Wilmington, DE

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
 
Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
 
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.
 
 We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.

We’re seeking a strategic and execution-focused Operations Recovery Supplier Manager to oversee third-party partners supporting recovery and post-charge-off activities across our consumer lending products. In this role, you’ll manage supplier performance, governance, and optimization efforts to ensure strong recovery outcomes while maintaining compliance, ethical standards, and positive customer experiences. This role is ideal for a leader who understands the balance between performance, risk management, and responsible collections in a regulated FinTech environment.

Duties & Responsibilities

  • Manage the end-to-end relationship with recovery suppliers, including collection agencies, legal partners, and specialty servicers.
  • Establish and oversee performance frameworks, SLAs, KPIs, and scorecards to drive recovery outcomes and supplier accountability.
  • Monitor supplier performance across recovery metrics, compliance standards, and customer experience indicators.
  • Partner with Risk, Compliance, Legal, and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA, Reg F, UDAAP) and internal policies.
  • Lead supplier onboarding, due diligence, audits, and ongoing oversight activities.
  • Identify opportunities to optimize recovery strategies, placement logic, segmentation, and supplier mix.
  • Support contract negotiations, renewals, and cost management efforts for recovery suppliers.
  • Manage escalations, issue resolution, and corrective action plans related to supplier performance or compliance concerns.
  • Develop reporting and insights for leadership on recovery performance, risks, and strategic opportunities.
  • Drive continuous improvement initiatives across supplier management processes and tools.  

Requirements

Development & Expertise

  • 6–10+ years of experience in operations, recovery, collections supplier management, or related roles within consumer lending, FinTech, or financial services.
  • Strong understanding of recovery and post-charge-off collections strategies.
  • Deep knowledge of regulatory and compliance requirements impacting recovery activities.
  • Proven experience managing third-party suppliers and performance-driven contracts.
  • Strong analytical skills with the ability to interpret recovery data and supplier metrics.

    • Leadership & Collaboration

    • Strong relationship management and negotiation skills.
    • Ability to influence cross-functional stakeholders and drive alignment across teams.
    • Excellent communication skills, including executive-level reporting.
    • Comfortable managing complex issues, escalations, and competing priorities.

      • Culture & Mindset

      • Customer- and compliance-focused, with a commitment to ethical recovery practices.
      • Proactive, detail-oriented, and driven by continuous improvement.
      • Comfortable operating in fast-paced, regulated environments.
      • Accountable, collaborative, and results-oriented.
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