Associate - Installers Coordinator, Lagos (Nigeria)
Location : Lagos State, Nigeria
Duration: One year
About the Role:
We are seeking highly motivated, skilled and experienced people to join our team. As the Associate-Installers Coordinator you will ensure that every inverter sold is installed correctly, safely and on time by managing the full installer ecosystem in-house techs, certified contractors, and dealer technicians. You are the link between Sales promises and Customer satisfaction. No installation, no revenue recognition. No quality installation, no referrals.
Duration: One year
About the Role:
We are seeking highly motivated, skilled and experienced people to join our team. As the Associate-Installers Coordinator you will ensure that every inverter sold is installed correctly, safely and on time by managing the full installer ecosystem in-house techs, certified contractors, and dealer technicians. You are the link between Sales promises and Customer satisfaction. No installation, no revenue recognition. No quality installation, no referrals.
Installer Network Management
- Recruit, onboard, and certify in-house and 3rd party installers across your region
- Maintain engaged roster of certified installers per state/LGA with coverage maps
- Run background checks, validate tools, and issue company ID/certification cards
- Manage installer contracts, rate cards, and SLA compliance
Job Scheduling & Dispatch
- Receive installation requests from Sales/CRM daily; prioritize by customer type, SLA, and geography
- Assign jobs to installers based on skill level, location, and workload — minimize travel time/cost
- Use dispatch app/WhatsApp group to confirm job acceptance within 2 hours
- Track job status: Assigned → En route → On-site → Completed → Customer sign-off
- Escalate delays to Sales + Customer Care before customer complains
Quality Assurance & Standards
- Enforce company installation SOP: cable sizing, earthing, battery racking, labelling, neatness
- Conduct random site audits: 10% of jobs per installer monthly. Use photo/video checklist
- Fail/retrain installers with >2% callback rate. Maintain “blacklist” for repeat offenders
- Sign off commissioning reports before jobs are closed in system
- Ensure COC/compliance docs are filled for warranty validity
Training & Certification
- Run monthly refresher training with Technical Trainer: new inverter models, common faults, safety
- Certify dealer technicians to handle basic installs and reduce reliance on your team
- Update installers on firmware changes, app setup, and monitoring platform onboarding
- Maintain skills matrix: who can do 1kVA vs 20kVA 3-phase vs C&I systems
Customer & Sales Interface
- Be the “single throat to choke” for Sales when customers ask “when will my installer come?”
- Manage customer expectations: communicate delays, reschedule, handle site-not-ready issues
- Debrief Sales on site Obstacles: roof too weak, load higher than quoted, customer bought wrong cables
- Assist Sales with pre-sales site assessments for complex/C&I deals
Materials & Logistics
- Coordinate with Warehouse to ensure installer kits: cables, lugs, breakers, conduit go out with jobs
- Track tool calibration, safety gear PPE compliance, and vehicle readiness for in-house team
- Reconcile materials used vs BOM per job. Flag wastage/pilferage
Reporting & Improvement
- Own KPIs: Installation TAT, First-Time-Right Rate, Callback %, Customer CSAT on installation.
- Submit weekly dashboard: jobs done, pending, average TAT by state, top installer performers.
- Examine callbacks: feed top 3 failure modes to Training + Product teams
- Optimize routing to cut installer fuel cost and improve jobs/day
- 3+ years in field operations, installation coordination, or technical supervision
- Technical background: BSC/HND/B.Eng. Electrical, or City & Guilds. Basic knowledge of AC/DC power and AC SPD and DC SPD on a solar inverter
- Experience managing technicians/artisans — you’ve told someone to redo ugly conduit before
- Used to high-volume ops: 20+ jobs/day across multiple teams
- Good admin: Excel/Google Sheets, WhatsApp Business, basic CRM/dispatch tools
- Valid driver’s license + comfortable on site: roofs, ceiling.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.