Infra Tech Support Practitioner
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : EMC Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, your day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. You will engage with users and clients directly, either remotely or onsite, to identify and resolve issues efficiently. Your role ensures the smooth operation and stability of various technology platforms by adhering to established procedures and operational frameworks, fostering a reliable and high-quality support environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance support processes and improve service delivery.
- Document and maintain accurate records of incidents, resolutions, and system configurations.
- Assist junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EMC Storage Area Network (SAN) Administration.
- Strong understanding of storage infrastructure components and their integration within enterprise environments.
- Experience in troubleshooting and resolving issues related to storage area networks and associated hardware.
- Familiarity with monitoring tools and performance tuning for storage systems to ensure optimal operation.
- Ability to manage and maintain storage configurations, backups, and disaster recovery procedures.
Additional Information:
- The candidate should have minimum 2 years of experience in EMC Storage Area Network (SAN) Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : EMC Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, your day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. You will engage with users and clients directly, either remotely or onsite, to identify and resolve issues efficiently. Your role ensures the smooth operation and stability of various technology platforms by adhering to established procedures and operational frameworks, fostering a reliable and high-quality support environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance support processes and improve service delivery.
- Document and maintain accurate records of incidents, resolutions, and system configurations.
- Assist junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EMC Storage Area Network (SAN) Administration.
- Strong understanding of storage infrastructure components and their integration within enterprise environments.
- Experience in troubleshooting and resolving issues related to storage area networks and associated hardware.
- Familiarity with monitoring tools and performance tuning for storage systems to ensure optimal operation.
- Ability to manage and maintain storage configurations, backups, and disaster recovery procedures.
Additional Information:
- The candidate should have minimum 2 years of experience in EMC Storage Area Network (SAN) Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.