Senior Manager, Quote to Cash Innovation

Salesforce · Indianapolis, Indiana

Overview of the Role

Salesforce is hiring a Senior Manager on the Quote to Cash Innovation team to lead large-scale initiatives on behalf of Quote to Cash. We’re looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently kicking off. As a member of broader Product to Cash organization, you would be responsible for a variety of responsibilities on enterprise level projects to expand our capabilities and enhance our back-office processes, especially in the consumption selling model space. Duties include making functional and architectural decisions, program management, and all other activities required to successfully connect current requirements with future results.

Responsibilities

  • Represent Quote to Cash Strategy and Operations teams on large scale internal projects

  • Act as a subject matter expert for Salesforce internal Quote to Cash systems and processes

  • Design business process and work with technology teams to develop necessary capabilities needed in Salesforce’s Quote to Cash systems

  • Create and maintain project plans, drive progress, maintain issue and risk logs, manage and escalate issues

  • Deliver status updates to impacted executives and relevant stakeholders for key strategic initiatives

  • Engage with cross-functional teams to guide project activities resulting in final solutions that delight our internal customers

  • Develop, document and maintain a repository of relevant Quote to Cash business rules and process flows

  • Collaborate with internal users to obtain feedback on improving systems/processes and working with technology to deliver requests

  • Work with training & engagement specialists to create training materials to ensure successful change management results

  • Ad-hoc reporting and research activities as project needs dictate

  • Lead and coach business analyst(s) in crafting business requirements and process flows

Required Skills/Experience:

  • 4+ years of experience related to Configure Price Quote, Contract Lifecycle Management, Product & Pricing Operations and Order Management processes and systems

  • 3+ years of project management experience

  • 3+ years of experience with Salesforce products

  • Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly

  • Ability to excel in a fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative

  • Capacity to identify and understand broader business and financial issues from an end-user’s perspective

  • Experience successfully juggling multiple projects and tasks concurrently

  • Extreme attention to detail with an ability to work independently and demonstrate initiative

Preferred Skills/Experience:

  • Exposure to SaaS and Consumption based offerings

  • Working knowledge of process documentation software

  • Working knowledge of project management tracking solutions

  • Exposure to enterprise level, transformational projects

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