Workplace Experience Coordinator
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Summary
JLL seeks a dedicated Facilities Coordinator in San Juan. This role requires bilingual capabilities and strong customer service and financial acumen.
Essential Duties and Responsibilities
Financial Support & Operations
• Support financial oversight including budget analysis, variance reporting, and cost optimization initiatives
• Process supplier services and invoices within established guidelines, and implement financial controls for procurement
• Assist with monthly/quarterly variance reports using strong MS Excel capabilities and contribute to annual budget planning
• Ensure compliance with client-specific billing requirements and audit standards
Facilities Operations & Client Service
• Coordinate maintenance activities and provide support to vendors while managing work orders through CMMS (Corrigo)
• Conduct facility inspections, oversee preventative maintenance schedules, and troubleshoot AV equipment issues
• Act as primary client interface, cultivate strong relationships
Technology & System Management
• Provide AV support for conference rooms including troubleshooting projectors, video conferencing, and presentation technology
• Coordinate communications through MS Teams/Outlook and maintain CMMS system integrity
Emergency Response & Vendor Management
• Implement and maintain emergency response protocols including weather-related procedures for Caribbean operations
• Coordinate cross-time zone communications with continental US management during emergencies
• Manage subcontracted suppliers (landscape, janitorial, security, waste) and ensure compliance with agreement terms
• Serve as primary liaison with Property Management for building-specific requirements
Required Qualifications
Education & Experience
• Associate's degree in facilities management, business, or related field, or equivalent experience
• Minimum 2-3 years facility/property management or third-party service provider experience
• Strong financial awareness for budget management, variance analysis, and procurement processes
Technical Skills
• Strong MS Excel skills for financial reporting and analysis
• SharePoint administration and CMMS experience (Corrigo preferred)
• Intermediate to Advanced AV troubleshooting capabilities for enterprise conference room systems
• Bilingual capabilities (Spanish English) required
Core Competencies
• Exceptional customer service orientation with proven client satisfaction track record
• Ability to work independently with remote supervision and coordinate across time zones
• Strong organizational skills and ability to multitask under time constraints
• Sustainability-minded approach to operations and cost optimization
Working Environment
Full-time on-site presence in San Juan, Puerto Rico, with remote reporting to continental US management. Flexibility required for emergency response and cross-time zone coordination.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –San Juan, PRJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.