Service Delivery Operator

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Service Delivery Operator

About your role:

The Service Delivery Team is responsible for Fiserv’s production processing operations where they process and run the daily, weekly and monthly batch processing cycles for all financial institutions on the OmniPay transaction processing platform.

What you'll do:

• Monitoring 24 x 7 daily workload batch job schedules 365 days a year. Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late, missing or incorrect files until problem has been resolved
• Process and run the daily, weekly and monthly client cycles
• Ensure successful incoming and outgoing file confirmations. Ensure that services are delivered in accordance with service levels agreements and auditing requirements
• Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues
• Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required
• Being the out of hours point of contact for our clients for any issues in relation to the OmniPay platform or our production batch processing
• Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures. Maintain appropriate schedules, logs and statistical analysis
• Attend daily operational calls

Important:

This role will require the individual to provide shift cover including weekends on a rotating basis

What you will need to have:

• Exposure with production operations

Role would also be suitable for candidates with the below knowledge/experience

• Knowledge of UNIX
• Knowledge of Mainframe
• System Application Monitoring tools e.g. Moogsoft, Splunk or NAGIOS
• ITIL lifecycle knowledge with an emphasis on incident/problem management. 
• AI at Fiserv is being applied thoughtfully and responsibly. As the company expands the use of AI across engineering and operations, governance and security remain central.

Career progression is an integral part of the operations teams at Fiserv and full training is provided for the current role.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.