Work Shift:
Day - 8 Hour (United States of America)The Director of Operations oversees and manages the daily and strategic operations of multiple clinic sites, departments, or service lines within a physician group or hospital setting. This role is accountable for achieving high-quality staff performance, operational excellence, and clinical outcomes across all areas of responsibility.
The Director directs financial and budget operations, ensures regulatory compliance, and develops and implements policies and procedures in accordance with applicable standards including The Joint Commission (TJC/JCAHO) and OSHA. In collaboration with executives, physicians, department directors, and cross-functional teams, the Director drives performance improvement initiatives and influences relationships at all levels of the organization to deliver best-in-practice results.
The Director manages all aspects of workforce performance including staffing, hiring, employee development, and accountability. This role serves as a key strategic partner to senior leadership, providing financial and operational analyses, facilitating physician communication, and ensuring alignment between organizational goals and day-to-day operations.
Primary duties and responsibilities:
Strategic & Operational Leadership
1. Oversees and manages the daily and strategic operations across multiple clinic sites, departments, or service lines within a physician group or hospital setting.
2. Develops and implements strategic goals and objectives to maintain high-quality patient care services.
3. Accountable for quality and service outcomes to achieve high-quality staff, operational, and clinical/departmental performance.
4. Collaborates with physicians, executives, unit/department directors, and cross-functional leaders to achieve best-in-practice performance and business results.
5. Uses reengineering and workflow analyses to develop techniques and practices that improve the provision of healthcare services.
6. In conjunction with clinical leaders, develops and implements state-of-the-art care management approaches including nursing triage, urgent care, case management, and disease management strategies.
7. Manages the provision of ancillary services (laboratory, pharmacy, radiology) provided in-house or by vendors.
Additional Duties as Assigned.
Travel: Travel between Emory operating units and affiliated sites
Work Type: Hybrid employee – may split time between working remotely and working in the office.
Minimum Required Qualifications:
Education – Bachelor’s Degree in business administration, management, health administration, or related field required.
Experience – Minimum of 5 years of management experience in a physician group practice, multi-site group management or hospital/health system environment.
Knowledge, skills, and abilities (required):
1. Demonstrated experience managing complex, multi-department or multi-site operations
2. Strong knowledge of applicable regulatory standards including TJC/JCAHO, OSHA and relevant experience
Preferred Qualifications
Education - Masters degree in business administration, management, health administration, or related field
Experience – 6 years experience.
PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.
Scheduled Weekly Hours:
40
FTE:
1
Expanded Work Shift:
On Call: