(USA) Senior Manager, Supply Chain Management - Fulfillment & Reverse, Change Management
Position Summary...
What you'll do...
The Senior Manager, Supply Chain Management - Fulfillment & Reverse, Change Management is responsible for end-to-end ownership of the change management program across the Fulfillment and Reverse network. This role drives disciplined product & automation intake, prioritization, and execution of strategic initiatives, ensuring alignment to network capacity, enterprise priorities, and operational readiness.
This leader operates as the central owner of change governance, while also owning the digital ecosystem that supports change management & execution. They ensure that change is not only prioritized and deployed effectively, but also enabled through structured tools, workflows, and digital assets that drive consistency and scalability across the Fulfillment & Reverse Network.
What you'll do...
Own end-to-end Change Management across Fulfillment and Reverse, including product & automation intake, prioritization, governance, deployment readiness, and domain change management.
Design and operate product & automation intake mechanisms aligned to capacity, value, and strategic priorities
Own sequencing and dependency management for the network roadmap, ensuring visibility and alignment
Lead governance and readiness processes, ensuring initiatives are defined, gated, and deployed with operational rigor
Manage cross-functional dependencies, proactively resolving risks, conflicts, and constraints across a variety of stakeholders, including but not limited to Product, Engineering and Operations
Own and develop the digital ecosystem for change execution, including tools, templates, and workflow automation
Build and maintain standardized artifacts (e.g., BRDs, intake templates, roadmap tools, governance materials)
Drive consistency and quality across all change-related documentation, inputs, and outputs
Translate strategy into executable deployment plans with clear timelines, ownership, and field readiness
Deliver executive-ready reporting and decision support on progress, risks, trade-offs, and outcomes
Continuously improve Change Management processes and ways of working to enable scalable, predictable execution
What you’ll bring…
Proven track record leading enterprise-scale, cross-functional programs with measurable impact
Deep understanding of Fulfillment and Reverse networks, translating business needs into scalable change strategies
Ownership of network roadmap prioritization, product & automation intake governance, and portfolio management
Strong ability to drive data-backed prioritization and trade-offs across competing initiatives and senior stakeholders
Advanced program leadership across dependencies, risk management, and large, interconnected workstreams
Experience building and managing digital tools, templates, or workflow systems that enable scalable execution (e.g., PowerApps, Power BI, automation tools)
Ability to synthesize complexity and ambiguity into structured insights, recommendations, and decision-ready outputs
Executive-level communication and storytelling skills, delivering clear, compelling, leadership-ready insights
Proven ability to influence senior leaders and drive alignment with cross-functional partners without direct authority
Comfort operating in fast-paced, ambiguous environments while maintaining high standards of quality and rigor
Track record building scalable processes and capabilities (e.g., BRDs, roadmap frameworks, cross-functional intake)
Experience designing governance and readiness frameworks for disciplined, predictable deployment at scale
Expected Ways of Working
Owns the change portfolio, driving outcomes through disciplined prioritization, governance, and execution
Operates with structured, capacity-aware planning, ensuring product & automation intake, sequencing, and deployment
Applies objective, data-driven decision-making, maintaining neutrality in prioritization and trade-offs
Communicates with clarity, providing transparent visibility into network roadmap status, risks, and dependencies
Maintains high standards for quality across product & automation artifacts, BRDs, governance inputs, and reporting
Builds scalable systems and tools—not just processes—to enable consistent execution
Drives consistency and predictability in governance and operating rhythms
Proactively identifies and escalates risks, conflicts, and misalignments to drive timely resolution
Champions continuous improvement in both processes and tooling to strengthen execution at scale
Influences cross-functional teams to adopt consistent, scalable approaches to product & automation intake through execution
Travel Requirement : Up to 50% travel required
Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
Respect the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.
Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. Takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum QualificationsBachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related
area OR 6 years’ experience in logistics, distribution, transportation, or related area.
2 years’ experience with advanced functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Dispatch, Fleet Management, Network Analysis, Retail Logistics OperationsMasters: Business, Masters: Logistics, Masters: Supply ChainProject Management - Project Management Professional - Certification, Six Sigma - Certification