(USA) Senior Manager, Supply Chain Management - Fulfillment & Reverse, Operational Standards & Adherence
Position Summary...
What you'll do...
The Senior Manager, Supply Chain Management - Fulfillment & Reverse, Operational Standards & Adherence is responsible for defining the structure, governance, and enforcement of operational standards across the Fulfillment and Reverse network. This role ensures that expectations for execution are clearly defined, consistently structured, and reliably adhered to across the Fulfillment & Reverse network.
This leader owns the standards framework (how processes are defined and structured) and the system that ensures those standards are consistently adopted and sustained. They enable subject matter experts with the tools, templates, and governance to do so effectively and efficiently. They drive long-term adherence through scalable mechanisms, performance visibility, and continuous improvement, ensuring standards are consistently executed across the network.
What you'll do...
Own development, governance, and improvement of the operational standards program (Leadership Routines, SOPs)
Define minimum requirements and frameworks for how standards are created, documented, and maintained
Ensure standards are clear, structured, measurable, and consistently applied across all sites
Design scalable audit and adherence systems to assess execution against defined standards
Establish adherence metrics, KPIs, and inspection mechanisms to measure execution quality
Build visibility into adherence performance, identifying gaps, trends, and systemic risks
Own and enforce the CAPA (Corrective Action) process, driving accountability through structured follow-up, validation, escalation, and end-to-end loop closure
Partner cross-functionally with stakeholders to align standards with deployments
Translate audit insights into improvements in standards, processes, and operational expectations
Deliver executive-ready reporting and insights on adherence performance, risks, and operational health
Continuously refine standards frameworks and audit methodologies to improve consistency and scalability
What you’ll bring…
Proven track record leading operational excellence, audit, quality, or process standardization programs at scale
Deep understanding of Supply Chain operations, including site-level execution and performance drivers
Experience defining structured process frameworks, SOP models, or standardization systems
Strong experience designing and implementing audit frameworks, adherence metrics, and inspection mechanisms
Analytical capability to translate data into actionable insights, root cause analysis, and performance improvements
Proven ability to drive accountability and operational discipline across large, cross-functional organizations
Ability to operate independently and objectively as a neutral authority on adherence and execution quality
Experience leveraging dashboards, reporting tools, and automation to drive visibility and scalability
Advanced executive communication and storytelling, delivering clear, leadership-ready insights that influence decisions
Expected Ways of Working
Operates with objectivity and independence, ensuring unbiased assessment of adherence and execution quality
Maintains a high bar for operational discipline, reinforcing standards and accountability across the network
Operates with a field-first mindset, ensuring standards and tools are practical and executable
Drives consistency and simplicity, reducing variability and ambiguity in execution
Uses data and structured analysis to identify gaps, risks, and root causes
Drives accountability through follow-through, ensuring audit findings lead to measurable improvement
Maintains rigor in standards governance and audit methodologies to ensure repeatability and scalability
Balances enforcement with partnership to enable sustainable adherence
Proactively identifies systemic risks and escalates issues before impacting performance
Champions continuous improvement, strengthening both standards and execution across the network
Leverages AI and automation to improve workflows and execution
Partners cross-functionally to embed standards into systems, tools, and training
Travel Requirement : Up to 50% travel required
Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
Respect the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.
Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. Takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum QualificationsBachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related
area OR 6 years’ experience in logistics, distribution, transportation, or related area.
2 years’ experience with advanced functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Dispatch, Fleet Management, Network Analysis, Retail Logistics OperationsMasters: Business, Masters: Logistics, Masters: Supply ChainProject Management - Project Management Professional - Certification, Six Sigma - Certification