At DoorDash, we’re building a world-class Merchant Experience operation out of Mexico City. As we scale, we’re launching a new Lab Framework — a ringfenced team structure designed to incubate specialized, high-complexity workflows within our 300+ agent operation. We’re looking for a Lab Operations Manager to own this structure end-to-end, serving as the dedicated leader for our most specialized teams and the primary bridge between frontline operations and our Product and Engineering partners.
We’re looking for a people-first, data-driven operator to lead the MXP Lab structure in CDMX. You’ll own 8–9 ringfenced Lab teams, develop and retain a group of Pod Leads, and serve as the single point of contact for cross-functional stakeholders. This is a purpose-built role — not a traditional ops manager position — designed for someone who thrives in pilot environments, builds structure from ambiguity, and knows how to protect specialized teams from the noise of high-volume operations.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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