Order Management, Subject Matter Expert

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order Management, Subject Matter Expert based in the United States.

This role serves as a senior-level expert in order management operations within a complex, high-tech manufacturing environment. You will act as the primary authority on order processing workflows, ensuring accuracy, efficiency, and compliance across global customer transactions. The position plays a critical role in bridging customer requirements, internal production teams, and supply chain operations to enable smooth and timely order fulfillment. You will help optimize end-to-end order management processes, improve system accuracy, and support cross-functional decision-making in a fast-paced production setting. The environment is highly collaborative and detail-driven, requiring strong coordination across commercial, manufacturing, and logistics teams. This is a key operational role with direct impact on customer satisfaction, delivery performance, and overall business efficiency.

• Serve as the subject matter expert for order management processes, ensuring accurate execution of customer orders from entry through fulfillment and delivery.
• Oversee complex order workflows, resolving issues related to scheduling, availability, logistics, and production constraints.
• Collaborate closely with supply chain, manufacturing, sales, and logistics teams to ensure seamless order processing and on-time delivery.
• Monitor order status, identify bottlenecks, and implement process improvements to enhance efficiency and accuracy.
• Ensure compliance with internal policies, export control regulations (including ITAR, EAR, and OFAC), and customer requirements.
• Support system accuracy and data integrity within ERP/order management platforms.
• Act as a key escalation point for order-related issues and customer inquiries.
• Contribute to process documentation, standardization, and continuous improvement initiatives across order management functions.
• Partner with cross-functional teams to support forecasting, planning, and demand alignment activities.

Requirements:

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field, or equivalent experience.
• Extensive experience in order management, supply chain operations, or customer operations within a manufacturing or high-tech environment.
• Strong understanding of end-to-end order fulfillment processes, including logistics and production coordination.
• Experience working with ERP or order management systems.
• Familiarity with export compliance regulations (ITAR, EAR, OFAC) is strongly preferred.
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Excellent communication and stakeholder management skills across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proven ability to identify process inefficiencies and drive operational improvements.

Benefits:

• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company participation.
• Paid vacation, holidays, and additional paid time off programs.
• Flexible spending accounts (FSA) and health savings accounts (HSA) options.
• Life, disability, and accident insurance coverage.
• Employee wellness and support programs.
• Career growth opportunities within a global advanced manufacturing organization.
• Exposure to complex, high-impact supply chain and production environments.