Project Manager (Onboarding & Enablement)
➡️ Want to work directly with customers to make sure they actually use and get value from a complex AI product, not just implement it and move on?
➡️ Enjoy leading training sessions, running workshops, and being the person customers rely on to truly understand a platform?
➡️ Looking for a role where you build real product expertise and directly impact retention and growth in a fast-scaling AI company?
If this sounds like you, we’d love to hear from you.
Role Summary:
The Project Manager will supply the best bespoke services in the PatSnap ecosystem, including delivering top quality training to enable, empower and engage our clients.
This role is about turning access into impact.
You’ll work closely with customers to make sure the PatSnap platform doesn’t just get implemented, it gets used properly and delivers real outcomes.
You’ll support clients from onboarding through to later stages of their contract, running training sessions, re engaging teams where needed, and ensuring they continue to get value as their needs evolve.
Sessions are delivered both directly with clients and at scale through webinars and other scalable approaches, with a focus on building confidence and capability with the platform.
You’ll be responsible for driving product adoption across your accounts, understanding how each customer works, where they are getting value, and where they are not.
This is a hands on role. You will spend your time in the product, working directly with customers, building expertise, and helping them apply it in a way that sticks.
It suits someone who enjoys running sessions, explaining complex things clearly, and helping customers get the most out of the product.
Who are we?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
What You'll Be Doing:
Deliver onboarding and ongoing training sessions to customers
Drive product usage and engagement across your accounts
Run webinars and scalable enablement programmes
Act as a go to for product guidance and best practice
Identify gaps in usage or engagement and take action
Feed back opportunities for additional products or services internally
Track customer activity, engagement, and potential risk
Become a ‘product champion’ with absolute knowledge of the PatSnap tools.
Continuously build and maintain high levels of specialization in the IP and innovation intelligence market.
About You:
Living in London and able to commute to the London office (this is a hybrid role)
University degree in STEM field (Science, Technology, Engineering, Mathematics)
You’ve worked in a client-facing B2B role (Customer success, consulting, solutions, training)
You’re confident running sessions and speaking to groups
You communicate clearly and know how to deliver information in a way that keeps people engaged
You’re motivated by doing well and setting a high bar for yourself. You take ownership of your results
You pick things up quickly and are comfortable getting up to speed on new tools, products, and ways of working
You’re organised and take pride in how you manage your work
You care about doing things properly (even when no one’s watching)
You enjoy learning and tend to go deeper than what’s immediately required
You're meticulous in your approach to managing all aspects of your professional life.
You have the ability to quickly and proficiently understand and absorb new information.
You’re not afraid of hard work when it’s needed, and you have a track record of following things through properly
You think in solutions. When something isn’t working, you look for a better way rather than accepting it
You work well with others, but you’re equally comfortable taking ownership and working independently
You’re comfortable with technology and have a genuine interest in how products work
Knowledge/awareness of AI/Agentic AI will be advantageous
What You'll Love:
25 days annual leave allowance + bank holidays
2 company paid volunteering days
Eyecare voucher scheme
Private healthcare with Axa Healthcare
Private pension with Scottish Widows
Parental leave policies
WFH stipend
Cycle To Work scheme
Life Assurance
Payroll giving
Our Values:
Integrity: We hold each other accountable for our actions
Leadership: We lead by example and inspire each other to reach for new heights
Openness: We are open and honest and share our ideas with care and consideration
Growth: We are lifelong learners who aspire to improve each day
Innovation: We seek out new ways to solve problems
Customer: Our customer is at the center of everything we do. Their success is our success