This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Technical Program Manager based in the United States.
This senior-level role sits at the heart of enterprise support operations, driving large-scale, cross-functional programs that directly impact customer experience and business performance. You will operate as both a strategic leader and hands-on executor, shaping and delivering initiatives that span engineering, product, security, revenue, and support teams. The role is critical in ensuring premium support services are delivered with consistency, scalability, and operational excellence across global enterprise customers. You will help define priorities, align roadmaps, and orchestrate execution across complex systems and teams. Working in a fast-paced, remote-first environment, you will play a key role in improving how enterprise customers experience technical support at scale. This is a high-impact opportunity to influence both operational strategy and execution in a world-class developer tooling ecosystem.