Mi - Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

Sunsrce · Kalamazoo, MI 49008

Looking for a career in Inside Sales?  We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for:
 
  • Providing outstanding service to our customers and support to our outside sales managers
  • Answering phone calls and responding to customer correspondence regarding technical questions on products or systems
  • Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary
  • Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources
  • Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
  • Entering customer orders in the ERP system with the goal of 100% accuracy
  • Expediting customer orders as needed to meet required and promised delivery dates
  • Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems
  • Assisting Outside Sales when necessary (quoting, expediting, customer visits)
  • Following up on quotes and outbound calls to assist sales team
  • Continuous development of sales and technical skills to up-sell or additional-sell to customers
  • and more.
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    Experience 
    • Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
    • 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred
    • Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc. 
    • Experience with Trend ERP a plus
    • Strong analytical, mathematical and mechanical aptitude required to be successful in this role
    • Clear and concise verbal and written communication skills
    • Ability to work in both a team environment and individually
    • Ability to multi-task and prioritize work on a regular basis
    • Ability to maintain composure under stressful situations
    • Excellent time management skills
    • Sound judgment and decision-making ability
    • Demonstrate integrity and ethical standards in a professional environment
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