This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Pipeline Creation and Digital Sales Performance based in United States.
As a Manager, Pipeline Creation and Digital Sales Performance, you will play a pivotal role in driving revenue growth by leading digital sales initiatives, customer engagement strategies, and pipeline development programs. This position combines leadership, hands-on selling, process optimization, and data-driven decision-making to improve lead conversion, customer retention, and sales performance. Working at the intersection of sales, customer service, e-commerce, and marketing, you will help build scalable digital selling processes that enhance the customer journey from initial interest through purchase. The role offers significant visibility across the organization, with opportunities to influence sales operations, automation strategies, and digital transformation initiatives. You will lead and develop a small team while collaborating with cross-functional stakeholders to create repeatable, high-impact growth programs. This is an excellent opportunity for a proactive sales leader who enjoys balancing strategic thinking with operational execution in a fast-paced B2B environment.
Accountabilities:
- Lead digital inside sales, customer service, and pipeline generation initiatives with responsibility for revenue growth, lead conversion, and customer retention performance.
- Manage, coach, and develop team members responsible for inbound lead qualification, outbound prospecting, customer inquiries, order support, and quote management.
- Maintain direct engagement with customers and sales opportunities through hands-on involvement in lead follow-up, quote conversion activities, and customer conversations.
- Build and manage a healthy sales pipeline through effective prospecting, lead nurturing, quote follow-up, and account development strategies.
- Design, optimize, and drive adoption of digital lead-to-order processes, including lead routing, CRM workflows, quoting procedures, follow-up standards, and conversion tracking.
- Collaborate with sales, marketing, e-commerce, analytics, and operations teams to improve lead management, sales processes, reporting, and customer experiences.
- Utilize customer data, sales intelligence platforms, behavioral insights, and intent signals to identify growth opportunities and improve targeting efforts.
- Support customer retention and account expansion initiatives by identifying cross-sell opportunities, re-engaging inactive customers, and improving lifecycle marketing programs.
- Partner with cross-functional teams to streamline workflows, reduce process inefficiencies, and enhance visibility through reporting and automation.
- Identify and implement practical AI-driven solutions to improve prospecting, personalization, documentation, reporting, and operational efficiency.
- Promote adoption of digital selling best practices, CRM discipline, structured follow-up processes, and data-informed sales strategies across broader sales teams.
Requirements
- Minimum 5 years of experience in inside sales, sales development, customer service leadership, account management, e-commerce sales, or a related B2B sales environment.
- At least 2 years of experience leading, coaching, or managing sales, customer service, or lead response teams.
- Proven track record of converting inbound leads, generating pipeline, managing quote follow-up, and growing customer relationships.
- Strong hands-on experience with Salesforce, including lead, account, opportunity, activity, and reporting management.
- Advanced Excel skills with the ability to analyze sales, customer, quote, and performance data.
- Experience utilizing sales intelligence platforms such as ZoomInfo and marketing automation tools such as HubSpot or comparable solutions.
- Strong understanding of digital sales processes, CRM best practices, lead nurturing, and structured customer follow-up methodologies.
- Excellent communication and relationship-building skills across phone, email, and virtual customer interactions.
- Ability to quickly learn and communicate technical, industrial, or product-related information effectively.
- Strong organizational skills with the ability to work independently in a remote environment while maintaining accountability and collaboration.
- Analytical mindset with the ability to leverage customer data, performance metrics, and market insights to drive decision-making.
- Familiarity with AI-powered tools and a demonstrated ability to apply technology to improve efficiency, reporting, and customer engagement.
- Resilient, adaptable, and comfortable operating in fast-paced environments where processes and priorities continue to evolve.
Benefits
- Competitive base salary ranging from $95,000 to $110,000 annually, based on experience, location, and qualifications.
- Eligibility for an annual performance-based incentive program.
- Fully remote work arrangement within the United States.
- Comprehensive medical, dental, and vision insurance coverage.
- Flexible work schedules and alternative work arrangements supporting work-life balance.
- 401(k) retirement savings plan with company matching contributions.
- Company-paid short-term and long-term disability insurance.
- Generous paid time off and personal leave programs.
- Employee wellness initiatives designed to support physical and mental well-being.
- Opportunities for career growth, leadership development, and professional advancement.
- Collaborative and innovative work environment focused on continuous improvement and employee success.
- Exposure to cross-functional projects and digital transformation initiatives with meaningful business impact.