Director, Solution Engineering

Salesforce · Chicago, Illinois

Director, Solution Engineering: CBS General Business

Business Unit: Consumer and Business Services (CBS)

Segment: Commercial / General Business

Focus: Highest AOV Accounts

Role Overview

The Director of Core Solution Engineering for CBS GB High AOV Accounts is the strategic anchor for Salesforce’s highest-value, most complex commercial relationships. In this role, you won't just manage a team; you will codify the playbook for the "Agentic Enterprise." Leading a team of GB Solution Engineers, you will oversee a curated portfolio of strategic accounts (highest AOV) within the Consumer and Business Services sector. Your mission is to drive transformational, multi-cloud deals, secure C-suite alignment, and ensure that Salesforce’s most significant investments become the gold standard for the agentic enterprise.

Your Mission In this influential role, you will:

  • Architect the Agentic Enterprise: Champion the Agentforce vision, positioning autonomous agents and Data360 as the transformational backbone for CBS customers.

  • Drive Transformational AOV: Lead the strategy for multi-cloud, "big bet" deals that move beyond tactical CRM to enterprise-wide business transformation.

  • Deliver the "Golden Standard": Partner with customers to ensure their deployment strategies lead to measurable, headline-worthy success, making them the blueprint for the rest of the Commercial segment.

  • Codify the Playbook: Deliver the pre-sales motions, executive engagement models, and technical architectures required to win and grow strategic accounts.

  • Cultivate Talent: Lead and inspire an innovative team of SEs, fostering a culture of technical capability, value storytelling, business acumen, and customer obsession.

Key Responsibilities

Strategic Account Orchestration & AOV Growth

Partner with Sales Leadership to deliver Salesforce’s transformational value proposition to the General Business segment's highest-value accounts.

  • Own the technical "win" strategy for strategic accounts, moving the needle from technical features to business-outcomes-driven innovation.

  • Collaborate with Sales to create growth plans that align with Salesforce’s strategic vision.

Executive Alignment & Engagement

  • Act as a senior technical advisor to C-suite and VP-level stakeholders within strategic accounts, positioning Salesforce as a long-term strategic partner.

  • Lead high-impact executive briefings, vision workshops, and C-level roadmap discussions to accelerate deal momentum.

Deployment Strategy & Customer Success

  • Bridge the gap between "The Sale" and "The Success" by partnering with professional services, partners ecosystem, deployment strategies and customer success to define deployment strategies that ensure rapid time-to-value.

  • Serve as a customer advocate internally, influencing the Salesforce product roadmap based on the unique needs of CBS strategic accounts. Facilitate customer advisory channels for customer feedback.

Operational Leadership & Enablement

  • Playbook Codification: Design and scale organizational programs that enhance the productivity and expertise of the strategic SE team.

  • Resource Allocation: Dynamically manage team resources across the areas to maximize impact on high-AOV opportunities.

  • Culture Building: Maintain a supportive environment where SEs feel empowered to take risks, innovate with Agentforce, leverage AI-tooling, and grow professionally.

Skills and Experience

Leadership & Strategy

10+ years of experience in pre-sales leadership, management consulting, or strategic sales roles, with a proven track record of managing high-performing teams. Enterprise experience is highly preferred. Expertise in managing high-AOV customers and Complex Deal cycles where multi-stakeholder alignment is critical.

Technical & Transformation Acumen

  • Agentic Mindset: Deep understanding of the Salesforce portfolio, the platform architecture, and specifically how Agentforce and D360 integrate into enterprise architectures.

  • Thought Leadership: Proficiency in transformation methodologies to solve complex business challenges through Salesforce stack.

  • IT Architecture: Strong ability to lead deep technical conversations with Heads of Technology & Architecture while translating those concepts into business value for CEOs and C-suite.

Personal Attributes

  • The "Architect of Success": An agile forward-thinking mindset focused on execution and delivering measurable outcomes for the customer.

  • Exceptional Communicator: Excellent presentation skills with the ability to command a room of C-level executives.

  • Operational Excellence: Strong analytical and negotiation skills, with a focus on hitting revenue targets while maintaining team health.

Your Impact

In this role, you are the face of Salesforce’s most ambitious commercial bets. By delivering the strategic Playbook, you will not only drive record-breaking revenue but also define how the world’s leading service and consumer businesses operate in the era of AI.

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