Logistics Coordinator- Psychiatry & Behavioral Health
JOB SUMMARY:
Monitors all clinic-based provider’s daily schedules for patient care and assignment of patients to provider panels. Uploading all patient care templates into PM Allscripts for providers.
SPECIFIC RESPONSIBILITIES:
All schedules in place at minimum 3 months in advance, with goal to have 4-6 months in place.
Coordinate with Patient Access Center, office staff, and clinical staff to ensure access for patient volume and patient schedules for Allscripts PM patient appointment templates
Collaborate with support staff and providers across the service line to ensure continuity of patient care
Confirm templates and number of half days are scheduled for providers to meet volume goals each month
Support SDOH screening volume goals each month
Ensure templates and number of provider schedules are in place to meet volume needs for patient access in the office
Monitor provider schedules to coordinate with triage services and provide proactive problem solving for patient access needs
Coordinate with evaluation teams to establish patients with continuity providers for therapy and help to problem solve patients being scheduled with the appropriate provider
Create a system to ensure accuracy of patient and provider schedules in place such as double checking and team work with template input
Ensure no last minute changes due to schedule inaccuracy
Ensure schedule changes are forwarded to appropriate staff in appropriate timeframes, including coordinating with patient scheduling staff at all clinical locations
Maintains rules for number of faculty and APP are approved for away times.
Manage Smartsheet PTO tracking for all staff and ensure approvals are completed in a timely manner.
Create system to track when providers block schedules during patient care time and ensures that time is added back within a short time frame so that patients scheduled to see the provider do not experience significant delays to their original appointment date/time.
Help with time sheets to ensure accuracy
Support patient coordination for referrals between care navigation and peer support services following positive SDOH screenings.
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Logistics Coordinator may perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
Interpersonal Skills
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
FOREIGN LANGUAGE
Spanish speaking skills preferred.
PHYSICAL DEMANDS
Not Applicable.
SUPERVISORY RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS: Associate Degree in business or related area, 3-5 years relevant experience, or a comparable combination of experience and/or education required
PREFERRED QUALIFICATIONS: Experience in a Behavioral Health setting preferred.
REQUIRED LICENSES: N/A
SCHEDULE:
Regular attendance on-site is an essential function of this position with flexibility for some remote work. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
POSITION COMPENSATION:
$21.83/hour, full time + full benefits available
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.