Bearingstar Insurance is a leading property and casualty provider in MA and CT, writing over $100M in premium with a strong Personal Lines focus. We offer competitive salaries, bonuses, excellent benefits, and strong development programs — all within a dynamic culture that blends independent agency feel with the resources of a large parent company.
We are currently looking for a motivated and self-driven individual to join our team as a Customer Service Manager leading our Personal Lines teams across our Five Connecticut locations
Primary Function
The Customer Service Manager provides strategic and frontline leadership to Bearingstar's CT Customer Service Department, including direct management of our Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations. This role requires close collaboration with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an Agency-wide playbook that drives consistency and supports profitable growth.
Key Responsibilities
Qualifications
Candidates must be motivated, goal-oriented self-starters with strong interpersonal and communication skills and the ability to lead in a team environment. 3–5 years of progressive Customer Service leadership experience required; Personal Lines insurance experience a plus.
If our core values — Employees, Customers, Trust, Diversity & Inclusion, Performance, and Citizenship — align with yours, we'd love to connect.
Our current reasonable and good faith estimate of the annual salary range for this position is approximately $110,000 - $140,000 based on a variety of factors including, but not limited to, relevant skills and experience.
Our work schedule is 37.5 hours per week. In addition, you are eligible for a management bonus program, exceptional benefit and wellness programs, career development, and much more.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.