Customer Service Specialist

Date Posted:

2026-05-29

Country:

Singapore

Location:

SG-01-SINGAPORE-061 ~ 61 Seletar Aerospace View ~ SELETAR BLDG 61, Pratt & Whitney Singapore Component Repair

Position Role Type:

Onsite

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do
• Act as the primary point of contact for assigned customers, managing all customer-related matters
• Build and maintain strong customer relationships, including leading business reviews and engagement touchpoints
• Oversee customer contract management and ensure timely, accurate reporting (daily/weekly/monthly)
• Manage customer visits, critical orders, warranty claims, RRCA, and technical enquiries
• Handle credit release, credit notes, and ensure invoice accuracy and process efficiency
• Provide timely status updates and maintain clear, proactive communication with customers
• Support account receivables, dispute resolution, forecasting, and related customer activities
• Drive positive Market Feedback Analysis (MFA) outcomes for assigned accounts
• Apply CORE tools and participate in continuous improvement initiatives to enhance customer satisfaction
• Support EHS projects and initiatives, ensuring compliance and participation
• Travel as required for customer engagements and performance reviews
• Perform any other duties as assigned

Qualifications You Must Have
• Degree in any discipline from a recognized university
• Strong adaptability in managing fluctuating customer demands
• Proficiency in MS Office applications (PowerPoint, Excel)
• Strong interpersonal and communication skills (written and verbal)
• Ability to work effectively in a dynamic, fast-paced environment

Qualifications We Prefer
• Prior experience in customer service, account management, or operations
• Exposure to contract management, order management, or supply chain processes
• Programming or data analysis skills (e.g., basic automation, reporting tools)
• Strong problem-solving and analytical capabilities
• Ability to travel on short notice

What We Offer
• Career and skills development opportunities
• Employee scholarship program for further education
• Comprehensive health, medical and dental benefits
• On-the-job training and in-house/external certifications
• Competitive remuneration package
• Allowance and overtime benefits where applicable
• Company transport provided (varies from site to site)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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