Order Support Specialist - Finnish Speaker

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About us

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer.

From supporting groundbreaking scientific research to helping deliver life-saving therapies and diagnostics, our work has a real impact on people around the world. With more than 125,000 colleagues globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges.

Our Budapest Shared Service Center is a diverse and international workplace where talented professionals support customers and colleagues across Europe while building rewarding long-term careers.

About the Role

As an Order Support Specialist, you'll be responsible for ensuring a smooth and efficient customer experience throughout the order lifecycle. Acting as a key point of contact for customers and internal stakeholders, you'll manage orders, resolve enquiries, coordinate across multiple teams and help ensure that products reach customers accurately and on time.

This role is ideal for someone who enjoys problem-solving, working with people, and bringing structure and accuracy to complex processes in a fast-paced international environment.

What You'll Do

• Manage customer orders from receipt through to completion, ensuring accuracy and timely processing

• Support customers with order-related enquiries, quotations and account maintenance activities

• Collaborate closely with Sales, Supply Chain, Finance, Logistics and other internal teams to resolve issues and deliver the best possible customer experience

• Monitor orders, identify potential issues and proactively drive resolution

• Maintain accurate customer and order data across multiple business systems

• Contribute to process improvements that enhance efficiency, service quality and customer satisfaction

• Build strong relationships with internal and external stakeholders across the EMEA region

• Ensure compliance with company policies, procedures and quality standards

What We're Looking For

• Fluent English language skills and working proficiency in Finnish (B1-B2 level), both written and spoken.

• Minimum 2 years' experience in customer service, order management, customer operations or a similar environment

• Strong communication and relationship-building skills

• Excellent attention to detail and commitment to quality

• Strong problem-solving abilities and a proactive mindset

• Ability to manage multiple priorities in a dynamic environment

• Experience working with ERP systems such as SAP, Oracle or similar is an advantage

• Good knowledge of Microsoft Office applications

• Ability to work independently while contributing to a collaborative team environment

A Bachelor's degree is an advantage; however, relevant experience and a strong customer-focused mindset are equally valued.

What We Offer

• Competitive compensation package and comprehensive benefits, including private healthcare, wellbeing programs and insurance coverage

• Hybrid working model with 2 days of home office per week

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options

• Complimentary language courses and extensive learning and development opportunities

• Career growth opportunities within a global organization

• Modern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relax areas and excellent public transport connections

• Family-friendly benefits and flexible working arrangements that support work-life balance

• A supportive, inclusive and collaborative workplace culture

• The opportunity to contribute to meaningful work that helps make the world healthier, cleaner and safer

Join Us

If you're looking for an opportunity to grow your career in an international environment where your work makes a meaningful difference every day, we'd love to hear from you.