Job Title: Call Center Agent
Key Skills: Customer Service, Banking Support, English B2, Call Center Operations, Data Entry, Customer Communication, Problem Solving, Upselling & Cross-selling
Experience: +1 year of experience in Customer Service or Call Center roles.
Location: Mexico.
Mode: Onsite - Monday to Saturday, 6:00 AM to 4:00 PM
We at Coforge are hiring Call Center Agent (#21648) with the following skill set.
Key Responsibilities
- Handle inbound customer calls in a professional and courteous manner.
- Communicate fluently in English and Spanish while delivering excellent customer service.
- Provide accurate information regarding banking products, services, and policies.
- Resolve customer inquiries during the first interaction without unnecessary transfers.
- Complete follow-ups within committed timelines.
- Maintain customer confidentiality and comply with internal policies and procedures.
- Accurately enter, update, and verify customer information in internal systems.
- Initiate and complete required documentation and request forms.
- Use computer systems for call tracking, troubleshooting, and data entry.
- Educate customers on banking products and services, identifying upselling and cross-selling opportunities when appropriate.
- Identify opportunities for process improvements that enhance productivity and customer satisfaction.
- Continuously update knowledge of banking products, services, and procedures.
- Perform additional assigned duties as required.
Required Skills & Qualifications
- B2 English proficiency (mandatory).
- High school diploma or equivalent.
- Prior experience in customer service or call center environments.
- Strong verbal communication skills and professional telephone etiquette.
- Basic computer skills and ability to perform data entry.
- Strong problem-solving skills and customer-oriented mindset.
- Ability to work in a fast-paced onsite call center environment.
Preferred Skills:
- Knowledge of banking products, services, and procedures.
- Previous experience supporting banking or financial services customers.
- Experience handling upselling and cross-selling opportunities.
Posted On: 29-5-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.