Dispute Management/Accounts Receivables Specialist (mixed shift)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Centers (FOC) which provides world-class finance, accounting and purchasing services to Motorola branches in Europe, Middle East, Africa, US, and Latin America region. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life.

Job Description

The Dispute Management Specialist (AR) reports to the Receivables Team Lead, acting as the primary driver for resolving financial discrepancies that impede cash flow. This role provides expert-level execution and strategic oversight to minimize the volume and aging of open disputes. You will act as a subject matter expert, interpreting complex billing issues and enforcing approval authorities while proactively identifying trends to mitigate future risks.
The specialist is responsible for cultivating strategic relationships with customers and internal stakeholders (Finance Managers, Sales, Supply Chain, etc.) to resolve bottlenecks and ensure rigorous compliance with legal and statutory requirements, minimizing financial leakage.

Key Responsibilities
The Dispute Management Specialist will:

• Orchestrate Dispute Resolution: Lead the investigation and resolution of complex disputes (e.g., pricing variances, contract discrepancies short payments, tax discrepancies, and returns) across a designated portfolio.
• Strategic Root-Cause Analysis: Analyze dispute trends to identify systemic issues in the billing/contract process; recommend and implement process improvements to prevent recurrence.
• Internal Negotiation & Collaboration: Partner closely with Sales,PM's, Controllers, Legal Team, Customers, Supply Chain and Logistics to validate claims and secure necessary approvals for credits or adjustments.
• Mentor & Guide: Act as a technical escalation point for junior specialists, providing guidance on complex account reconciliations and policy interpretation.
• Portfolio Oversight: Conduct and present strategic reviews of aged disputes and "unresolved" categories to upper management, providing clear data-driven recommendations for resolution.
• Financial Integrity: Oversee the documentation for valid credit memo issuance, ensuring all adjustments align with internal controls and (SOX) compliance.
• Reporting: Drive the preparation of dispute aging reports, providing actionable insights into "at-risk" cash and the impact of disputes on overall receivables.
• Shift Flexibility: Please note that this is a mixed-shift position, covering US hours to support our global customer base.
   

Basic Requirements

• Experience: Minimum of 3+ years of demonstrated experience in Accounts Receivable.
• Shift Work: Ability to work on mixed shifts, covering US hours.
• Leadership: Demonstrated ability to lead cross-functional projects, mentor team members, and drive process optimization.
• Analytical Prowess: Advanced proficiency in MS Excel (VLOOKUPs, Pivot Tables, data modeling) to analyze large datasets and identify dispute patterns.
• Communication: Superior negotiation skills; the ability to maintain professional "firm-but-fair" relationships with strategic customers and internal sales leaders.
• Problem Solving: Exceptional decision-making skills, using sound judgment to resolve complex accounts/billing issues while protecting the company's financial interests.
• Language: Excellent proficiency in English (written and verbal).
• Technical Skills: Experience with ERP systems (e.g., Oracle, SAP) and specialized Dispute Management modules is highly preferred.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Employee Pension Plan (PPE)
• Competitive salary package,
• Strong team-oriented culture,
• Flexible working hours,
• Contract of employment,
• Private medical & dental coverage,
• Life insurance,
• Comfortable work conditions (high class offices, parking space),
• Trainings and broad development opportunities,
• Volleyball field and grill place next to the office,
• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
• Access to wellness facilities and integration events,
• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.