Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
ManagerJob Description & Summary
At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact.Job Description& Summary
At PwC, your work makes a difference. Join us to shape the future of Power/ Energy sector through innovation, teamwork and deep expertise.
The Subject Matter Expert will support the Chief Minister’s Service Delivery Cell (CMSDC) by driving governance and service delivery reforms across departments. The role focuses on strengthening institutional processes, improving inter-departmental coordination, and ensuring effective implementation of citizen-centric initiatives.
Responsibilities
Analyze existing government schemes, rules, and processes affecting citizen service delivery; identify institutional and operational bottlenecks.
Design and support implementation of governance reform measures, including workflow re-engineering, process simplification, and digitization initiatives.
Develop and review government notes, cabinet memos, guidelines, and standard operating procedures related to service delivery improvements.
Facilitate coordination between departments to ensure alignment with CMSDC priorities and timely implementation of decisions.
Conduct comparative analysis of governance models and best practices from other states/countries and adapt them to the local context.
Support the design and enhancement of grievance redressal systems, citizen charters, SLAs, and monitoring frameworks.
Track implementation progress using data and field feedback; flag risks, propose corrective measures, and prepare status reports for senior leadership.
Engage with departments, local bodies, and other stakeholders to build ownership of reforms and ensure smooth execution.
Engage in purpose-driven work that builds trust and drives change.
Access continuous learning opportunities paired with clear paths for career growth.
Enjoy a welcoming, inclusive culture and flexible work arrangements.
Sharpen your expertise and contribute towards impactful outcomes through meaningful projects.
Mandatory Skill Sets
Artificial Intelligence & Advanced Analytics for decision making
Preferred Skill Sets
consulting
Years of Experience Required:
10-12
Education Qualification:
mba / b tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Artificial Intelligence TechnologiesOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Community Relations, Creativity, Customer Data Management (CDM), Diversity Program Development, Embracing Change, Emotional Regulation, Empathy, Environmental Health And Safety, Human Capital Management, Human Rights Issues, Inclusion, Intellectual Curiosity, Investor Communications, Just Transition, Learning Agility, Optimism, Product Safety, Professional Courage, Relationship Building {+ 7 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
July 19, 2026Based on 813 disclosed Analytics salaries on RoleSuite, the role pays a median of $127K/year, with most offers between $100K and $162K (10th–90th percentile: $85K–$195K).
See the full Analytics salary breakdown →