Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you.
Where and How You Can Work
This role is based in the Philippines. We believe in working where you do your best thinking — Canva offers flexibility to work in a way that suits you, whether that's in-office, hybrid, or remote.
What You'd Be Doing in This Role
Canva's Close the Loop group sits within User Voice and exists for one reason: to make sure our users' voices are heard — not just collected. We analyse feedback from support tickets, social media, and in-product surveys, then work with product teams across Canva to understand, prioritise, and act on what we find. As a Customer Insights Analyst, you'll focus on the Teams & Education / B2B product area, turning raw qualitative and quantitative feedback into insights that actually change things.
This isn't a passive reporting role. You'll be the person who connects the dots between what users are saying and what product teams need to know — and you'll have the tools, the access, and the mandate to make that happen.
At the moment, this role is focused on:
You're Probably a Match If:
About the Team
Close the Loop is the group inside User Voice that ensures user feedback doesn't just get heard — it gets acted on. We shine a light on product issues and opportunities, partner with teams across Canva to drive improvements, and hold the line on making sure users get the best experience we can give them. We're analytical, collaborative, and genuinely passionate about the people who use Canva every day.
What's in It for You?
Canva has grown hugely over the last few years, but we're only just getting started. Here's a taste of what's on offer:
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above — we still want to hear from you!
Please note that interviews are conducted virtually.