Accounts Receivable & Collections Analyst

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a detail-oriented finance professional with hands-on experience in accounts receivable and cash collections who is ready to take full ownership of a critical function. You are comfortable working in ERP systems day to day — ideally NetSuite — and Excel. You thrive on routine with purpose: checking bank activity, applying cash accurately, and keeping AR aging clean. When a payment is overdue, you pick up the phone or write a clear, professional email without hesitation — you understand that collections conversations, handled with respect and confidence, are simply part of keeping a business healthy. You communicate fluently in English, both in writing and verbally, because your primary contacts are US-based customers. You bring enough self-direction to manage your own queue and flag issues proactively.

What you'll do and how you'll have an impact

• Own the daily cash application cycle — reviewing incoming bank activity and applying payments accurately in NetSuite.
• Conduct weekly AR aging reviews to identify outstanding balances and prioritize follow-up.
• Contact US-based customers directly by email and phone to chase overdue payments, documenting all collection activity.
• Learn and reconcile cash application workflows from two previously separate business units as they merge into one.
• Support Dunning processes, ensuring timely escalation of aged receivables according to policy.

What we're looking for

• 2–3 years of experience in accounts receivable and cash collections.
• Hands-on experience working in an ERP system; NetSuite experience is a strong asset.
• Working knowledge of Excel, including pivot tables, for reviewing and reconciling AR data.
• Proficient English communication skills — spoken and written — as you will interact directly with US-based customers.
• Comfort initiating collections conversations with customers, because timely and confident outreach is central to what this role delivers every week.
• Self-direction in managing your own workload, since you will operate with meaningful autonomy over the cash application queue from early on.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting [email protected].

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