Help empower our global customers to connect to culture through their passions.
About the Role
We're looking for a detail-oriented Chargeback Analyst to protect marketplace revenue by managing the full dispute lifecycle, identifying fraud patterns, and partnering with cross-functional teams to reduce losses and improve customer experience. This role is responsible for investigating payment disputes, identifying fraud and abuse patterns, managing the chargeback lifecycle, and partnering with cross-functional teams to reduce financial losses while improving the customer experience. The Chargeback Analyst will work closely with Payments, Customer Service, Finance, Operations, Product, Engineering, and Trust teams to identify root causes of disputes and implement preventative controls across the marketplace.
What You'll Do
Chargeback Operations
- Investigate and manage payment disputes across credit cards, digital wallets, and alternative payment methods
- Prepare and submit representment packages within card network and processor timelines
- Monitor dispute queues, ensure SLA compliance, and track outcomes to improve win rates
- Maintain accurate records and evidence repositories for audit and compliance
Fraud & Risk
- Partner with Fraud, Trust, and Payments teams to reduce friendly fraud, first-party misuse, and account compromise disputes
- Conduct root cause analysis on high-volume chargeback categories and recommend corrective actions
- Monitor merchant chargeback ratios to stay below card network thresholds
Data & Reporting
- Build reports and dashboards covering chargeback volume, loss rates, representment success, and recovery metrics
- Support forecasting of chargeback losses and present findings to leadership
Cross-Functional Collaboration
- Work with Customer Support, Product, Engineering, Legal, Finance, and Compliance on dispute prevention and automation initiatives
- Support card network audits, processor reviews, and compliance inquiries
About You
- Bachelor's degree in Business, Finance, Data Analytics, or related field (or equivalent experience)
- 2–4 years in fraud operations, trust & safety, or payment disputes
- Proficient in Excel or Google Sheets; SQL a plus
- Strong analytical, investigative, and communication skills
- Familiarity with card network dispute workflows and payment processing
- Experience in e-commerce, fintech, or marketplace environments preferred
- Hands-on experience in payment risk, fraud prevention, and card network dispute processes
- Cross-functional exposure across Payments, Trust, Finance, and Product
- Mentorship from Risk and Payments leaders with measurable impact on financial outcomes
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.