Inbound Collections - Spanish Bilingual (Gestión de Cobranza)
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You'll Do:
Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
Resolución de problemas: Investigate account details and work with consumers to resolve discrepancies or disputes.
Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
Maintain Accurate Records: Document all communications and account activities across multiple digital channels
Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.
Who You Are:
An Exceptional Communicator: You possess excellent verbal and written communication skills
Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
Solution-Oriented: You look past the surface of a "no" to find a "how."
Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Cuidadosa y organizada: You have an eye for detail and the ability to manage your time and tasks efficiently
Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change