Senior AI Use Case Success Manager

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

The AI Use Case Success Manager is responsible for driving AI use cases from concept to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. This is a hands-on, accountable individual contributor role. The ideal candidate can design an AI-powered solution, prototype it, and shepherd it through delivery.

Key Deliverables

1. AI Portfolio Ownership

Own and drive the AI use case portfolio for a dedicated business domain , leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.

2. Business Process Reimagination Using AI

Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making in alignment with the strategic direction of the business unit.

3. AI Solutioning and Target State Design

Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Collaborate with architecture teams on technical design while maintaining ownership of the process and AI layer.

4. Rapid Prototyping and Demo Development

Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build.

5. Solution Delivery

Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring. Serve as the embedded AI lead within the delivery pod, either directly contributing as a pseudo data scientist or managing and directing offshore data science resources.

6. Risk and Compliance

Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes.

7. Technical Leadership

Provide technical leadership across the AI use case portfolio by guiding solution design, establishing best practices, and driving continuous improvement in AI delivery.

Skills and Qualifications

Bachelor's Degree and 6 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery. OR High School Diploma or GED and 10 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery. 

Preferred Qualifications

Proven experience in end-to-end business process reengineering using traditional AI/ML and agentic AI, driving automation, decision intelligence, and measurable operational improvements Hands-on experience with GenAI technologies (LLMs), prompt engineering, and agentic workflows Demonstrated ability to prototype, demo, and build AI solutions independently, not reliant on handoffs to separate technical resources Strong AI solutioning mindset: ability to assess pain points and design target-state AI processes without supervision Experience working with risk, compliance, and control functions to operationalize AI solutions within enterprise guardrails Familiarity with modern data and AI platforms (e.g., cloud ML platforms, vector databases, orchestration frameworks, Cortex/Snowflake) Demonstrated ability to drive AI-led transformation initiatives with clear business impact, owning one use case domain end-to-end Comfortable operating as a hands-on individual contributor in a lean team.

Relationships & Collaboration:

Reports to Director/Senior Director

Partners: Senior leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.